This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

volume wheel doesn't work in netflix fullscreen

  • 4 பதிலளிப்புகள்
  • 1 இந்த பிரச்சனை உள்ளது
  • 7 views
  • Last reply by FredMcD

When I enter fullscreen mode in netflix in firefox, neither the volume wheel nor the mute button on my keyboard work. I've tested and they work when using netflix in other browsers.

When I enter fullscreen mode in netflix in firefox, neither the volume wheel nor the mute button on my keyboard work. I've tested and they work when using netflix in other browsers.

All Replies (4)

https://support.mozilla.org/en-US/kb/update-firefox-latest-version 46.0.1

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options)
key, and then starting Firefox. A small dialog should appear. Click Start In Safe Mode (not Refresh).

Is the problem still there?

FredMcD said

https://support.mozilla.org/en-US/kb/update-firefox-latest-version 46.0.1 Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options)
key, and then starting Firefox. A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

yes

I should also note that the input is being detected, as the netflix overlay appears whenever I try the volume wheel or mute button.

I think that the overlay is blocking access to the controls. Talk to the sites support.