This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

How do I create a white list?

  • 4 பதிலளிப்புகள்
  • 3 இந்த பிரச்னைகள் உள்ளது
  • 1 view
  • Last reply by Matt

Certain email messages are being tagged as potentially scam. This email is received on a monthly basis and is not spam or scam. How do I create a white list to prevent T-bird from mislabeling these messages?

Certain email messages are being tagged as potentially scam. This email is received on a monthly basis and is not spam or scam. How do I create a white list to prevent T-bird from mislabeling these messages?

தீர்வு தேர்ந்தெடுக்கப்பட்டது

There is no editing of scam detection. It is either on or off. https://support.mozilla.org/en-US/kb/thunderbirds-scam-detection

Read this answer in context 👍 0

All Replies (4)

தீர்வு தேர்ந்தெடுக்கப்பட்டது

There is no editing of scam detection. It is either on or off. https://support.mozilla.org/en-US/kb/thunderbirds-scam-detection

You know it is not a scam and seriously as far as Thunderbird is concerned tht banner is the only difference between what is and is not considered a scam.

Why doesn't Thunderbird include a white list? I'm tired of my email from Cornell University being labeled as SCAM.

Yes, I know I can turn off the scam alert, but that's not the correct solution. The correct solution would be for us to be able to tell Thunderbird that emails from that address aren't scam.

JDnHuntsvilleAL said

Why doesn't Thunderbird include a white list? I'm tired of my email from Cornell University being labeled as SCAM. Yes, I know I can turn off the scam alert, but that's not the correct solution. The correct solution would be for us to be able to tell Thunderbird that emails from that address aren't scam.

The definition of a scan is simple,basic and as you point out often wrong. However which of the spammy things is your university doing. Are the using tracking bugs? so they know if you open their mail and when, if you click any link or not. That is very very common, and rswally I do not think very ethical. But being aware of the value or otherwise of the scam filter, turn it off it you do not like it.

You could also make a financial contribution to Thunderbird so there is money to hire developers to work on things like this. I do not see any volunteers expressing an interest in fixing the scam filter and we are not in a position to direct them to work on what we feel they should be spending their time on. That is one of the perks of being a volunteer, you only do the things you want to.

Bug 320351 refers to the enhancement of the scam filter and will be updated should any progress be made.