This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox crashes

  • 12 பதிலளிப்புகள்
  • 4 இந்த பிரச்னைகள் உள்ளது
  • 2 views
  • Last reply by John99

Firefox 48.0.1 crashes when I click on an Internet Shortcut for Facebook and Meraki Dashboard. I can open Facebook and it doesn't crash when I am in Firefox and enter facebook.com in the address bar. ONly from a shortcut.

I have 24GBRAM on Windows 10 Pro. All other URL's seem fine. I have disabled hardware acceleration, updated Flash Player, tried safe mode but nothing helps.

Firefox 48.0.1 crashes when I click on an Internet Shortcut for Facebook and Meraki Dashboard. I can open Facebook and it doesn't crash when I am in Firefox and enter facebook.com in the address bar. ONly from a shortcut. I have 24GBRAM on Windows 10 Pro. All other URL's seem fine. I have disabled hardware acceleration, updated Flash Player, tried safe mode but nothing helps.

தீர்வு தேர்ந்தெடுக்கப்பட்டது

great :))

Read this answer in context 👍 1

All Replies (12)

Can you explain what Meraki is in relation to this problem.

The only relation is that Firefox crashes when I go to Meraki from a shortcut. The particular Meraki page lists all AP's that I have installed for a client.

Whatever Meraki is it may be a fault with that.

As for facebook being ok when typed in but not from a shortcut then possibly something is wrong with the shortcut or bookmark used. Shortcuts can be corupted or may include additional parameters which may not be current. Often a shorcut's properties may be discovered from right click options and examining its properties.

Just make a new simple shortcut that is facebook.com


Forum Note - info downthread

  • Crash report bp-b0c63dfb-edcb-4125-8a76-9cf232160822
  • Crash Signature: AppendCSPFromHeader
  • Bug 1273364 RESOLVED FIXED Crash in AppendCSPFromHeader due to null csp

John99 மூலமாக திருத்தப்பட்டது

Thanks for the suggestion. I have tried that already and it still crashes. I don't have this issue with Chrome or IE so there must be something about the 2 pages that crash that FF doesn't like. Very frustrating because if I go to these pages from an email link, everything is fine. It's the shortcut that for some reason is a problem.

roban மூலமாக திருத்தப்பட்டது

could you provide your latest few submitted crash reports? please enter about:crashes into the location bar, copy the latest few report ids from there starting with bp- & paste them here into a forum reply. this will give us a better understanding what may be triggering those crashes.

Thank you:

b0c63dfb-edcb-4125-8a76-9cf232160822 bfcc8e14-1ab0-4d8b-85b8-810ec2160821 61e9f48f-640e-4244-bedb-7ded12160821 473cee65-588e-4e03-80d4-946322160819 473cee65-588e-4e03-80d4-946322160819

thanks, it looks like this bug is going to be fixed again in firefox 49, whichyou can try as beta atm: https://www.mozilla.org/firefox/channel/#beta

Wow. Thank you very much. At least it's not my config. I'll download the beta and post my findings.

Yes, that fixed it. I am very much appreciative of your advice and help.

தீர்வு தேர்ந்தெடுக்கப்பட்டது

great :))

Using 49.0b7 version which solved the Facebook page issue. So, now a blank tab opens along with the FB page. Any idea how to not have this happen? I have reset FF to no avail.

Hi again roban, It is probably best to open a separate new question about that problem, but post back here once you have one so in order that we may follow and find it.

Please give full details of what you do that results in this problem being seen.