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Firefox crashes constantly upon opening Crash ID: bp-acf4ea2b-79b6-4fe8-a81a-22cb72160913

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  • Last reply by FredMcD

AnnieBl
AnnieBl
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Firefox constantly crashes when I try to run it. I get the Crash reporter and it will submit the report the the try again does not work.

Crash ID: bp-acf4ea2b-79b6-4fe8-a81a-22cb72160913

Firefox constantly crashes when I try to run it. I get the Crash reporter and it will submit the report the the try again does not work. Crash ID: bp-acf4ea2b-79b6-4fe8-a81a-22cb72160913

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FredMcD
FredMcD
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Product Firefox Release Channel release Version 43.0.1 Build ID 20151216175450 OS Windows XP OS Version 5.1.2600 Service Pack 3

Signature: nsStreamCopierIB::DoCopy

IPSEng32.dll = Symantec Intrusion Detection

Download the current full installers for your Norton programs and save them.

Download and run the Norton Removal Tool to uninstall your Norton product

After rebooting the computer, run a registry scanner. Then run the installers.

https://support.norton.com

http://community.norton.com/