This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

why can't I select "junk" when I receive a new e-mail. The "junk" icon only comes up for personal e-mails, not spa, e-mails?

  • 1 பதிலளி
  • 1 இந்த பிரச்சனை உள்ளது
  • 2 views
  • Last reply by Matt

bgursky
bgursky
more options

when in Thunderbird the "junk" icon is not visible when I receive a spam e-mail, only the not junk icon shows. It only shows up for personal e-mails. How can I "train" Thunderbird what is or is not a junk e-mail?

I have created a "block list" for message filtering, but when I use the directions for filtering additional messages by using the tools menu, there is no + button key in the filter block that adds the new address to the field.

when in Thunderbird the "junk" icon is not visible when I receive a spam e-mail, only the not junk icon shows. It only shows up for personal e-mails. How can I "train" Thunderbird what is or is not a junk e-mail? I have created a "block list" for message filtering, but when I use the directions for filtering additional messages by using the tools menu, there is no + button key in the filter block that adds the new address to the field.

All Replies (1)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

That icon is a toggle, click it to make it junk. The training as good involves marking good messages in your junk folder. It is said it takes about 50 of each to get things on track.

I see plus signs there, don't you have them?