Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options) key, and then starting Firefox. A small dialog should appear. Click Start In Safe Mode (not Refresh).

Is the problem still there?

While still in Safe Mode,

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it to Submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

If you can't get Firefox to open, you will have to do this the hard way. https://support.mozilla.org/en-US/kb/mozillacrashreporter Open the file browser / explorer on your computer. Note: You may have to enable Show Hidden Folders / Files. Enter this in the address bar;

Windows: %APPDATA%\Mozilla\Firefox\Crash Reports\submitted Win 7/Vista: C:\Users\<username>\AppData\Roaming\Mozilla\Firefox\Crash Reports\submitted Win XP/2000: C:\Documents and Settings\<username>\Application Data\Mozilla\Firefox\Crash Reports\submitted

Mac OS: /Users/<username>/Library/Application Support/Firefox/Crash Reports/submitted Linux: /home/<username>/.mozilla/firefox/Crash Reports/submitted

Copy the last 5-7 Recent File Names in the folder. Post the information in the reply box below.

Is this where I should be posting my crash report, this is all new to me. It is as follows:

88f94bac7-799d-4bbb-9e3c-bcd57ae200fe 9/18/2016 6:49 PM b92f84ce-91c8-431d-b29c-0c4c77bbabfc 9/18/2016 6:36 PM bp-c39e17ad-fb39-4a46-91e8-e68212160918 9/18/2016 6:00 PM 615f54b3-626d-407e-84fa-e412e141e012 9/18/2016 3:43 PM 544a7eff-16a0-41ef-b61f-6e338bd463bf 9/18/2016 3:25 PM c9dc1d8d-8d35-4a80-aff9-f5607c154f2a 9/18/2016 9:51 AM ca6df781-e747-47a2-b3d0-38a5dc07c6c9 9/18/2016 7:46 AM f91676fd-69a7-4958-b8ab-34487d954644 9/16/2016 7:02 PM 9c8ac9b9-7bfe-4337-a33b-34ed72fb3bc6 9/16/2016 6:49 PM 93d7ff48-0122-4604-97c9-66c5f599f156 9/4/2016 7:16 AM

Some of your crash reports weren’t sent to the Mozilla Servers.

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

bp-c39e17ad-fb39-4a46-91e8-e68212160918

Signature: hang | ntdll.dll@0x6e1bc

Process Type plugin Shockwave Flash Version: 23.0.0.162

KERNELBASE.dll = Microsoft

ntdll.dll = Microsoft

Perform a System File Check to fix corrupted system files Win 7, 8, 10, Vista: https://support.microsoft.com/en-us/kb/929833 Win XP: https://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/system_file_checker.mspx?mfr=true

See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration