This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox not opening or loading

  • 1 பதிலளி
  • 1 இந்த பிரச்சனை உள்ளது
  • 5 views
  • Last reply by philipp

firefoxmole
firefoxmole
more options

My Firefox updated itself and wont start at all, which is odd as it was working fine before. I am using Window 8.1 64 bit version, when checking in the task manager there is a process running using 30mb and 0% cpu .

Stuff i tried so far: 

- try loading it in safemode - still doesn't load
- tried deleting the profiles found under users/appdata
- tried uninstalling and downloading a fresh copy.
- tried disabling kaspersky and malwarebytes

any other suggestions?

thanks

My Firefox updated itself and wont start at all, which is odd as it was working fine before. I am using Window 8.1 64 bit version, when checking in the task manager there is a process running using 30mb and 0% cpu . Stuff i tried so far: - try loading it in safemode - still doesn't load - tried deleting the profiles found under users/appdata - tried uninstalling and downloading a fresh copy. - tried disabling kaspersky and malwarebytes any other suggestions? thanks

All Replies (1)

philipp
philipp
  • Moderator
more options

hi firefoxmole, mozilla just released an update to firefox 49.0.2 that should fix a problem that sound pretty similar to what you've described. you can download this new version from https://www.mozilla.org/en-US/firefox/all/ to see if it works for you too.