This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Cannot drag an email from inbox to a local/file folder after upgrade to 45.3 and upgrade to 45.5.1 hasn't fixed the problem. HELP!?

  • 2 பதிலளிப்புகள்
  • 7 இந்த பிரச்னைகள் உள்ளது
  • 2 views
  • Last reply by Nate93

Nate93
Nate93
more options

Upgraded to Tbird 45.3 and can no longer drag any email(s) from the inbox to a file/local folder. Upgrade to 45.5 and 45.5.1 did NOT fix the problem as expected.

Have successfully used Tbird for nearly five(5) years and have never experienced this or similar difficulty. The difficulty/condition described is occurring on a MacBook Pro w/ 2.8 GHz Intel Core i7 processor, running OSX Sierra 10.12.1, if that info helps

What gives and how is this fixed!? HELP (this is becoming more than just annoying), please.

Upgraded to Tbird 45.3 and can no longer drag any email(s) from the inbox to a file/local folder. Upgrade to 45.5 and 45.5.1 did NOT fix the problem as expected. Have successfully used Tbird for nearly five(5) years and have never experienced this or similar difficulty. The difficulty/condition described is occurring on a MacBook Pro w/ 2.8 GHz Intel Core i7 processor, running OSX Sierra 10.12.1, if that info helps What gives and how is this fixed!? HELP (this is becoming more than just annoying), please.

All Replies (2)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

Restart Thunderbird with add-ons disabled (Thunderbird Safe Mode). On the Help menu, click on "Restart with Add-ons Disabled". If Thunderbird works like normal, there is an Add-on or Theme interfering with normal operations. You will need to re-enable add-ons one at a time until you locate the offender.

Nate93
Nate93 கேள்வியின் உரிமையாளர்
more options

Hello Matt,

Thanks for the reply; however, the "solution" suggested unfortunately does not solve the condition.

FWIW, have only one (1) Add-on, 'Lightning' (the calendar), which, after restarting as suggested from "Restart with Add-ons Disabled," was removed from Tbird to make absolutely sure. No avail in either case. Tbird does not work "like normal" and still cannot 'drag' as before changing the MacBook's OSX to Sierra.

Like you, am convinced this is a problem resulting from an 'incorrect setting,' but simply cannot find which one is the culprit. Go figure?

Again, many thanks for your suggestion.