This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox Not working properly with OSX10.12.2

  • 1 பதிலளி
  • 1 இந்த பிரச்சனை உள்ளது
  • 1 view
  • Last reply by cor-el

whkjr4
whkjr4
more options

Microsoft account page working. When I go to my Out Look mail account it crashes every time. When I go to login from the Outlook login page it crashes. EBAY not allowing me to buy selected items. Goes into an endless loop. Both of these account work properly in Safari. This is the first time that I have had problems with Firefox. Bank of America is telling me that their site does not like Firefox

Microsoft account page working. When I go to my Out Look mail account it crashes every time. When I go to login from the Outlook login page it crashes. EBAY not allowing me to buy selected items. Goes into an endless loop. Both of these account work properly in Safari. This is the first time that I have had problems with Firefox. Bank of America is telling me that their site does not like Firefox

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

If you have submitted crash reports then please post the IDs of one or more recent crash reports that start with "bp-".

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the report ID of recent crash reports on the "Help -> Troubleshooting Information" page (about:support).

  • click the "All Crash Reports" button on this page to open the about:crashes page and see all crash reports.

Alternatively you can open about:crashes via the location/address bar.

See also:

Try to start Firefox in Safe Mode to see if that works.

  • Windows: hold down the Shift key while starting Firefox
  • Mac: hold down the Options key while starting Firefox

Clear the cache and remove the cookies from websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).

"Clear the cache":

  • Firefox -> Preferences -> Advanced -> Network -> Cached Web Content: "Clear Now"

"Remove the cookies" from websites that cause problems.

  • Firefox -> Preferences -> Privacy -> "Use custom settings for history" -> Cookies: "Show Cookies"