This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Email no longer works now that I've moved website to Squarespace

  • 1 பதிலளி
  • 1 இந்த பிரச்சனை உள்ளது
  • 4 views
  • Last reply by user01229325

shammond
shammond
more options

I've just moved my client's website to Squarespace and he says his email is no longer working. According to Squarepace, "you'll need to obtain the correct MX records from where the domain is hosted and then add those MX records to the DNS Settings on the domain provider's end."

Where does he find these MX records in his Mozilla account? And what do we do with it/them once we've found them?

Scott

I've just moved my client's website to Squarespace and he says his email is no longer working. According to Squarepace, "you'll need to obtain the correct MX records from where the domain is hosted and then add those MX records to the DNS Settings on the domain provider's end." Where does he find these MX records in his Mozilla account? And what do we do with it/them once we've found them? Scott

All Replies (1)

user01229325
user01229325
more options

There is no such thing as a Thunderbird account.

Thunderbird is email client software that runs on your customers computer and it has nothing to do with MX records.

Ask the hosting company, either present or past, for help.