This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Since the last update, many messages freeze while trying to send and become "not responding"

  • 5 பதிலளிப்புகள்
  • 3 இந்த பிரச்னைகள் உள்ளது
  • 1 view
  • Last reply by christ1

Since the last program upgrade, I am often having trouble sending messages. When looking up the smtp the message freezes and there is an error message saying the program is not responding. Yes, the smtp settings are correct and no, it does not happen with every message. This last time the whole program, not just the sending, quit responding.

Since the last program upgrade, I am often having trouble sending messages. When looking up the smtp the message freezes and there is an error message saying the program is not responding. Yes, the smtp settings are correct and no, it does not happen with every message. This last time the whole program, not just the sending, quit responding.

தீர்வு தேர்ந்தெடுக்கப்பட்டது

In case the 'Not responding' issue pops up again:

Create an exception in your anti-virus software for the Thunderbird profile folder, so that the anti-virus real-time scanner will not scan it. http://kb.mozillazine.org/Profile_folder_-_Thunderbird

Don't let your anti-virus software scan incoming and outgoing messages.

Don't let your anti-virus software scan attachments.

Don't let your anti-virus software intercept your secure connection to the server.

Remove any add-ons your anti-virus software may have installed in Thunderbird.

Keep it working. http://kb.mozillazine.org/Keep_it_working_-_Thunderbird

Read this answer in context 👍 0

All Replies (5)

No, the problem didn't go away and in fact, it got worse. The original problem is primarily when I reply. In safe mode I cannot send at all. Instead, I get a message saying there's a problem with the server. I also cannot save a messages as a draft.

The key is: start Windows in safe mode with networking enabled.

Sorry, I didn't see that. However, after I restarted in normal mode there have been two changes: First and most importantly, I have been able to reply successfully. Second, a "reply to sender only" box isn't present. That is not a problem, just a change.

தீர்வு தேர்ந்தெடுக்கப்பட்டது

In case the 'Not responding' issue pops up again:

Create an exception in your anti-virus software for the Thunderbird profile folder, so that the anti-virus real-time scanner will not scan it. http://kb.mozillazine.org/Profile_folder_-_Thunderbird

Don't let your anti-virus software scan incoming and outgoing messages.

Don't let your anti-virus software scan attachments.

Don't let your anti-virus software intercept your secure connection to the server.

Remove any add-ons your anti-virus software may have installed in Thunderbird.

Keep it working. http://kb.mozillazine.org/Keep_it_working_-_Thunderbird