We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I am trying to set up thunderbird as a replacement for Outlook and it refuses to accept the details that work with Outlook.

  • 1 பதிலளி
  • 2 இந்த பிரச்னைகள் உள்ளது
  • 1 view
  • Last reply by sfhowes

woodtisbury
woodtisbury
more options

I have 2 email accounts to set up It keeps saying on one configuration could not be verified - is the username or password wrong?

Then on one once it accepted the detail it will not send anything when I went to test it and it says "Login to server smpt-mail.outlook.com failed

I have 2 email accounts to set up It keeps saying on one configuration could not be verified - is the username or password wrong? Then on one once it accepted the detail it will not send anything when I went to test it and it says "Login to server smpt-mail.outlook.com failed

All Replies (1)

sfhowes
sfhowes
  • Top 10 Contributor
more options

The "config. could not be verified..." error could be due to having 2-step verification on the account but not using an app-specific password when adding it to TB. Plus, the settings for outlook.com have been updated: smtp-mail.outlook.com is not recommended:

https://support.mozilla.org/en-US/questions/1156972

https://support.mozilla.org/en-US/questions/1151035#answer-973918