Thunderbird crashes repeatedly. CAUSE: Malwarebytes [XP]
I tried a complete uninstall and reinstall but it still crashes. Thunderbird sends a crash report, but what can I do?
Wayne Mery மூலமாக
தீர்வு தேர்ந்தெடுக்கப்பட்டது
Find your crash IDs [1], copy the IDs as text, and post them here.
[1] https://support.mozilla.org/en-US/kb/mozilla-crash-reporter#w_viewing-crash-reports
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தீர்வு தேர்ந்தெடுக்கப்பட்டது
Find your crash IDs [1], copy the IDs as text, and post them here.
[1] https://support.mozilla.org/en-US/kb/mozilla-crash-reporter#w_viewing-crash-reports
Wayne Mery மூலமாக
Thanks, Wayne! But the link you provided only describes how to find the Crash Report. It does not have any place to paste anything. Alan
Paste the crash IDs into this, your support topic. In the troubleshooting screen select the text of the crash IDs, copy, the come back here and paste
Sorry, can't help without crash IDs
I couldn't find the crash reports, but I think I may have solver the issue. I noticed that the problems began right after I installed Malwarebytes. So I uninstalled it and Mozilla started working again. Have other users reported the same experience? Alan
Alan1129 said
I couldn't find the crash reports, but I think I may have solver the issue. I noticed that the problems began right after I installed Malwarebytes. So I uninstalled it and Mozilla started working again. Have other users reported the same experience? Alan
No.
Did you put an email address and/or text into the crash report?
Yes. I put my email address. Alan1129@bellsouth.net.
I was not able to find any crash reports with that address. So perhaps they didn't actually get submitted. If you go to Help | Troubleshooting and scroll to Crash Reports - if it shows items that do NOT start with "bp-" those items hvae not been submitted. If you click on them it will attempt to submit
I did that. It shows three old reports from previous years but nothing current.
OK, thanks for the info.
I find this a bit odd, because I run malwarebytes at work and see no problems. I wonder if a specific feature of malwarebytes causes your crashes that I don't have enabled
I wouldn't know, but I would be happy to try an experiment if you suggest one.