We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

email wont open attachments

  • 5 பதிலளிப்புகள்
  • 4 இந்த பிரச்னைகள் உள்ளது
  • 8 views
  • Last reply by Chaosrider

When I receive an email with an attachment, it will not let me open the attachment, it says the file is corrupt or has not been decoded. I had the same email sent to my boss, he was able to open it, he then forwarded it to me, and it let me open it then. But it will not let me open it from the original sender.

When I receive an email with an attachment, it will not let me open the attachment, it says the file is corrupt or has not been decoded. I had the same email sent to my boss, he was able to open it, he then forwarded it to me, and it let me open it then. But it will not let me open it from the original sender.

All Replies (5)

Is it just the one email with the attachment, or is this an ongoing problem?

There are a couple that were sent to me that I can't open.

and do you know if concerned emails were sent from the same server?

It appears that you've isolated where you should look for the source of the problem!

Let's call the email correspondent in question Corr1, and the server in question SV1.

Do you get communications from anyone else through SV1? Do you use SV1, or a different server?

What OS are you using?