This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

When I Click and Drop Contact from Address Book to Mailing List, it works most times but doesn't sometimes.

  • 3 பதிலளிப்புகள்
  • 1 இந்த பிரச்சனை உள்ளது
  • 26 views
  • Last reply by CK2849

I have one Personal Address Book, and several mailing lists attached to it.

I have just created a couple of new mailing lists.

Sometimes, when I click and drag and drop a contact from the AB list onto one of the new mailing lists, everything looks like it is working. I.e., "1 contact copied". But the contact is not in the mailing list.

Possible problems: When I first set up the AB, I imported some contacts with no email address. I later discovered these were messing up the mail lists, and so created fake email addresses. Every contact now has an email address.

I have checked for duplicate email addresses. There do not seem to be any.

Is there a way to 'clean' the entire address book and have it verified correct?

I have one Personal Address Book, and several mailing lists attached to it. I have just created a couple of new mailing lists. Sometimes, when I click and drag and drop a contact from the AB list onto one of the new mailing lists, everything looks like it is working. I.e., "1 contact copied". But the contact is not in the mailing list. Possible problems: When I first set up the AB, I imported some contacts with no email address. I later discovered these were messing up the mail lists, and so created fake email addresses. Every contact now has an email address. I have checked for duplicate email addresses. There do not seem to be any. Is there a way to 'clean' the entire address book and have it verified correct?

தீர்வு தேர்ந்தெடுக்கப்பட்டது

Toad-Hall: I wish I had had your very clear explanation when I first started using TB. It would have helped a lot. However, the problem described above is past the implementation phase into the using phase. Basically, when I drag a contact in the PAB and drop it on a maillist (attached to the same PAB), it looks like the contact is added to the maillist group, but it is not there when the maillist is opened. About 80% of the ones I am adding to the new maillist are actually added, but about 20% are not added.

Read this answer in context 👍 1

All Replies (3)

A 'Mailing List' is designed to be used as a Mailing List not an Address Book.

The actual contact will be in the address book eg: PAB If you delete a contact from PAB, then it will get deleted out of any Mailing List it also resides in.

So the data is stored in one place, but the 'Mailing list' is like setting a tag or label, enabling contact to be displayed in a group view.

When you want to put a contact into a Mailing List (sub group of PAB), it is assumed it is to be used in a mass mailing so the contact must have an email address in order to be put into a 'Mailing List'.

A contact without an email address will not get put into the Mailing List otherwise it could cause a failure to send an entire Mailing List. So it is safe guard against messing up a Mailing List.

If you have eg: two different people possibly married, who share an email address, then you cannot easily add two of the same email address. There is a workaround, all info at link. https://support.mozilla.org/en-US/kb/how-create-and-use-mailing-lists-thunderbird

If you want to keep categories of contacts separate and not create fake email addresses etc then you should be using Address Books not Mailing Lists.

re :Is there a way to 'clean' the entire address book and have it verified correct?

Advise you use Address Books and not Mailing Lists. Create suitably named address book eg: 'Work' and move specific work related contacts from PAB into that new 'Work' address book. Then check through each work contact to remove/modify anything that is incorrect.

தீர்வு தேர்ந்தெடுக்கப்பட்டது

Toad-Hall: I wish I had had your very clear explanation when I first started using TB. It would have helped a lot. However, the problem described above is past the implementation phase into the using phase. Basically, when I drag a contact in the PAB and drop it on a maillist (attached to the same PAB), it looks like the contact is added to the maillist group, but it is not there when the maillist is opened. About 80% of the ones I am adding to the new maillist are actually added, but about 20% are not added.