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Since the Firefox update of a week ago I cannot access TV on demand videos with taskbar message 'firefox is installing components ...' but nothing has happened

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  • Last reply by Shadow110

suefit
suefit
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since this month's firefox update - cannot access tv on demand programmes - a taskbar message comes up "firefox is installing components needed to play audio/video on this page". I waited a couple of days but nothing happened and the problem still exists. I have not changed anything else re computer or uploaded any other new programmes.

since this month's firefox update - cannot access tv on demand programmes - a taskbar message comes up "firefox is installing components needed to play audio/video on this page". I waited a couple of days but nothing happened and the problem still exists. I have not changed anything else re computer or uploaded any other new programmes.

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Shadow110
Shadow110
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Well lets make sure it is installing something : uninstall Firefox. Then Delete the Mozilla Firefox Folders in C:\Program Files and C:\Program Files(x86) Then restart system. Then run Windows Disk Cleanup. Then run it again and click the button that says Cleanup System Files. Note: your Firefox Profile is saved. But you should make a back up before you do : https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles

Reinstall with Current Release Firefox 57.0 with a Full Version Installer https://www.mozilla.org/firefox/all/

Please let us know if this solved your issue or if need further assistance.