Firefox crashes at every start even in safe mode

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Last reply by MaKru

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12/1/18, முற்பகல் 7:20

New computer with Windows 10 64 bit, Firefox crashes every time I start it even in safe mode, causing computer to shut down and creating blue screen with memory management error. Latest version of Firefox, installed about 3 days ago. Tried to install dotnetfx for a programme I downloaded - unsuccesfully. Aborted automatically - causing blue screen as above.

I get the following error message: C:/Program Files (x86) Firefox mozglue.dll is either not designed to run on windows or it contains an error. Error Status 0xc000012f

I tried "%APPDATA%\Mozilla\Firefox\Crash Reports\submitted" - comes up with folder not found... Firefox Version 4.42.0.0 Windows 10 Home 1709

New computer with Windows 10 64 bit, Firefox crashes every time I start it even in safe mode, causing computer to shut down and creating blue screen with memory management error. Latest version of Firefox, installed about 3 days ago. Tried to install dotnetfx for a programme I downloaded - unsuccesfully. Aborted automatically - causing blue screen as above. I get the following error message: C:/Program Files (x86) Firefox mozglue.dll is either not designed to run on windows or it contains an error. Error Status 0xc000012f I tried "%APPDATA%\Mozilla\Firefox\Crash Reports\submitted" - comes up with folder not found... Firefox Version 4.42.0.0 Windows 10 Home 1709

தீர்வு தேர்ந்தெடுக்கப்பட்டது

Problem solved - it was several viruses.

👍 0

Answer 1 · 2018-01-12 07:20:32

Foxkeh_12

12/1/18, முற்பகல் 7:34

Try uninstalling Firefox and reinstalling it

Answer 2 · 2018-01-12 07:20:32

cor-el

Moderator
Top 10 Contributor

12/1/18, முற்பகல் 7:46

Do a clean reinstall of the current Firefox release and delete the Firefox program folder before installing a fresh copy of the current Firefox release.

download the Firefox installer and save the file to the desktop
*https://www.mozilla.org/en-US/firefox/all/

If possible uninstall your current Firefox version to cleanup the Windows Registry and settings in security software.

do NOT remove "personal data" When you uninstall the current Firefox version, because this will remove all profile folders and you lose personal data like bookmarks and passwords including data in profiles created by other Firefox versions

Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.

(64-bit Firefox) "C:\Program Files\Mozilla Firefox\"
(32-bit Firefox) "C:\Program Files (x86)\Mozilla Firefox\"

it is important to delete the Firefox program folder to remove all the files and make sure there are no problems with files that were leftover after uninstalling
http://kb.mozillazine.org/Uninstalling_Firefox

Your personal data like bookmarks is stored in the Firefox profile folder, so you won't lose personal data When you uninstall and reinstall or update Firefox, but make sure NOT to remove personal data When you uninstall Firefox as that will remove all Firefox profile folders and you lose your personal data.