This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

When I move a message from Deleted to Inbox it moves back again after a few seconds.

  • 2 பதிலளிப்புகள்
  • 1 இந்த பிரச்சனை உள்ளது
  • 1 view
  • Last reply by DavidMW

DavidMW
DavidMW
more options

I accidentally deleted two messages from my Inbox. When I attempt to move them back to the Inbox, they return to Deleted after a few seconds. I've tried several ways to move them but the same always happens. This is on a PC running Windows 7 and Thunderbird 60.3.3.

I accidentally deleted two messages from my Inbox. When I attempt to move them back to the Inbox, they return to Deleted after a few seconds. I've tried several ways to move them but the same always happens. This is on a PC running Windows 7 and Thunderbird 60.3.3.

All Replies (2)

Zenos
Zenos
more options

Very often this kind of behaviour can be attributed to the server. It's most often in connection with junk (or spam) but let's see if the server is to blame here.

Try moving the message(s) to the Inbox folder in your Local Folders account. This Local Folders account is operated by Thunderbird and is totally independent of any server. So if the message stays put, we can safely say that the server, and not Thunderbird, is responsible for the message's unbidden movements.

Zenos மூலமாக திருத்தப்பட்டது

DavidMW
DavidMW கேள்வியின் உரிமையாளர்
more options

Having made some more tests, it turns out that this behaviour only occurs when a message has been deleted in Thunderbird. If I log into the 1&1 Webdesk and delete a message from there, it can be moved back into the Inbox with no problem. Once a message has been deleted in Thunderbird, it is no longer possible to move it back to the Inbox by any means. It seems to have been indelibly marked as Trash! This problem occured on PC running Windows 7 and Thunderbird 60.3.3 and still occurs on 60.4.0. I have no such problem with a MacBookPro running Yosemite and Thunderbird (similar versions). I have the impression that it is Thunderbird which is causing the difficulty in some odd way.