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How do I get rid of an Invisible pop up box - sounds crazy ..., only shows outline, blocks my typing - pop up blocker doesn't get rid of it

Rowenaz
Rowenaz
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The OUTLINES of a pop up box, that's empty, shows up every time time I change pages. I can move it out of the way, but it continues to pop back up as soon as I try to type in another area of a web page, or open a new tab, or change websites.

The OUTLINES of a pop up box, that's empty, shows up every time time I change pages. I can move it out of the way, but it continues to pop back up as soon as I try to type in another area of a web page, or open a new tab, or change websites.

All Replies (2)

user104147805413306348376805769878442569366
user104147805413306348376805769878442569366
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Hello Rowenaz, Can I suggest the Malwarebytes Extension: Malwarebytes Browser Extension

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
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Hi Rowenaz, that is very mysterious and annoying.

If you haven't already, could you test in Firefox's Safe Mode? In its Safe Mode, Firefox temporarily deactivates extensions, hardware acceleration, any userChrome.css/userContent.css files, and some other advanced features to help you assess whether these are causing the problem.

If Firefox is not running: Hold down the Shift key when starting Firefox. (On Mac, hold down the option/alt key instead of the Shift key.)

If Firefox is running: You can restart Firefox in Safe Mode using either:

  • "3-bar" menu button > "?" Help button > Restart with Add-ons Disabled
  • (menu bar) Help menu > Restart with Add-ons Disabled

and OK the restart.

Both scenarios: A small dialog should appear. Click "Start in Safe Mode" (not Refresh).

Any improvement?