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Why does thunderbird cut out parts when printing emails

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  • Last reply by Matt

pontisteve
pontisteve
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When I print a 2-page email using Thunderbird, I noticed that it was cutting portions of the email out. Specifically, some parts of the top of page 2 were disappearing, usually about two or three inches worth. If I go to Print Preview, I can see whether portions are missing or not. And if I rescale the size in print preview, I can play around and get the preview to look correct and print correct again. For example, today I was missing a few inches of email body at 100% scale, but making it 101% fixed it. When I tried 99%, it was missing again. I've had various luck at various print size percentages in the past.

This is clearly a bug in Thunderbird. Any ideas how I can fix it?

I've attached an example showing the bottom of page 1 and the top of page 2 of an email in print preview. At 100%, a section is missing. At 101%, the missing section is back again. How it looks is how it prints too.

When I print a 2-page email using Thunderbird, I noticed that it was cutting portions of the email out. Specifically, some parts of the top of page 2 were disappearing, usually about two or three inches worth. If I go to Print Preview, I can see whether portions are missing or not. And if I rescale the size in print preview, I can play around and get the preview to look correct and print correct again. For example, today I was missing a few inches of email body at 100% scale, but making it 101% fixed it. When I tried 99%, it was missing again. I've had various luck at various print size percentages in the past. This is clearly a bug in Thunderbird. Any ideas how I can fix it? I've attached an example showing the bottom of page 1 and the top of page 2 of an email in print preview. At 100%, a section is missing. At 101%, the missing section is back again. How it looks is how it prints too.
Attached screenshots

All Replies (1)

Matt
Matt
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In this case I would suspect poorly formed HTML that sets an absolute size on an outer table element and then the inner element can not be displayed because it is to small.

This is an email formatting problem, not a rendering issue is my feeling.