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I suddenly cant stream on any platforms like hulu, etc. it says to update, which I did, then I reset it like told.

netflix wont play, it goes to a screen that says it wont play due to licensing issues with the player. On Hulu, it says to update firefox, which I did, but same problem. When I use Safari it works perfectly. This started about a week ago.

netflix wont play, it goes to a screen that says it wont play due to licensing issues with the player. On Hulu, it says to update firefox, which I did, but same problem. When I use Safari it works perfectly. This started about a week ago.

All Replies (1)

Hi colinmoynahan, Widevine just now updated. Current version is 4.10.1440.19