This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Location Services not working since Firefox 73 install

  • 9 பதிலளிப்புகள்
  • 1 இந்த பிரச்சனை உள்ளது
  • 8 views
  • Last reply by cor-el

When trying to access website that needs to know my location for tailoring information, it says it is unable to determine my location. Location services in enabled and permission granted for that particular website. Moved to another browser and it works as expected.

When trying to access website that needs to know my location for tailoring information, it says it is unable to determine my location. Location services in enabled and permission granted for that particular website. Moved to another browser and it works as expected.

தீர்வு தேர்ந்தெடுக்கப்பட்டது

Were you previously using Firefox from the Ubuntu repositories ?

If you API key was previously included then there might have been license changes and Ubuntu may no longer be allowed to include this key.

You can use Firefox from the Mozilla server instead as that version should include this key.

Read this answer in context 👍 0

All Replies (9)

What do these websites say about your location?

http://whatismyipaddress.com/ Under the map, look for Location Not Accurate?

http://browserleaks.com/geo

https://html5demos.com/geo/

https://www.iplocation.net/find-ip-address

How to set your location manually in Firefox(Windows) https://support.mozilla.org/en-US/questions/1197142#answer-1115502

Do you have all API keys in your Firefox version from the repositories if you check that on the "Help -> Troubleshooting Information" page ?

Try the Firefox version from the official Mozilla server if you currently use a version from the repositories of your Linux distribution.

FredMcD said

What do these websites say about your location? http://whatismyipaddress.com/ Under the map, look for Location Not Accurate? http://browserleaks.com/geo https://html5demos.com/geo/ https://www.iplocation.net/find-ip-address How to set your location manually in Firefox(Windows) https://support.mozilla.org/en-US/questions/1197142#answer-1115502

whatismyipaddress.com says: Location not accurate? Update my IP location

browserleaks.com says: (2) POSITION_UNAVAILABLE — The current position could not be determined

Not using Windows...

cor-el said

Do you have all API keys in your Firefox version from the repositories if you check that on the "Help -> Troubleshooting Information" page ?

Mozilla Location Key is the only key missing.

Question then is, how did that happen? Was there before upgrade

தீர்வு தேர்ந்தெடுக்கப்பட்டது

Were you previously using Firefox from the Ubuntu repositories ?

If you API key was previously included then there might have been license changes and Ubuntu may no longer be allowed to include this key.

You can use Firefox from the Mozilla server instead as that version should include this key.

That's one idea but I suspect I'm not going to be the only one affected by this. Additionally, to ensure a clean install, i will probably have to uninstall the version from the repositories which means I will lose my bookmarks, add-ons etc. Then reinstall from Mozilla and get everything back working (not trivial) only to lose it again when Firefox is auto installed from the repositories. Yep, could turn off auto install but then I lose all my other updates and that creates another hands on issue trying to keep the system updated. It's probably easier to just to convert to Chrome and be done with it.

Thank you for the information and assistance. At least I know why it's not working

You do not need to lose data stored in the profile folder if you uninstall the Ubuntu Firefox version. The profile folder for all Firefox versions is in "~/.mozilla/firefox/" in the home directory and uninstalling should only affect the Firefox installation directory (likely in /usr/lib/) To be sure you can temporarily rename the "~/.mozilla/" folder and backup the Firefox profile folder. You can install Firefox in a root location like "/opt/mozilla/firefox" or in your home directory for easier updating.