Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

cannot get bank authentication when making a credit card transaction

  • 1 பதிலளி
  • 1 இந்த பிரச்சனை உள்ளது
  • 1 view
  • Last reply by FredMcD

derek27
derek27
more options

when making a credit card transaction using Mozilla the vendor website passes me onto a webpage which my bank is responsible. for, at this point the transaction will freeze and will not take place. This has only happened in the last two weeks. Prior to this all transactions worked perfectly well.

To complete any online purchase that has a transaction / card authorisation step in the proceedure I now have to use an alternative web browser that works perfectly well so the issue is obviously one with Mozilla which is annnoying.


Please advise

when making a credit card transaction using Mozilla the vendor website passes me onto a webpage which my bank is responsible. for, at this point the transaction will freeze and will not take place. This has only happened in the last two weeks. Prior to this all transactions worked perfectly well. To complete any online purchase that has a transaction / card authorisation step in the proceedure I now have to use an alternative web browser that works perfectly well so the issue is obviously one with Mozilla which is annnoying. Please advise

All Replies (1)

FredMcD
FredMcD
more options

Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

If there is still a problem, Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Did this help?

While you are in safe mode;

Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches.

How to disable Hardware Acceleration {web link}