This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Logging into a banking site: Opening page opens to the fully scrolled down section of the page... but "Back to Top" button does not work. Works fine on Safari.

  • 1 பதிலளி
  • 1 இந்த பிரச்சனை உள்ளது
  • 3 views
  • Last reply by FredMcD

ajcov
ajcov
more options

Logging into a banking site: Opening page opens to the fully scrolled down section of the page... but "Back to Top" button does not work. Do way to navigate to Top of Page. Works fine on Safari. Tried to resolve using "Tech Support" for banking site... and could not resolve.

Thanks, _Andy L

Logging into a banking site: Opening page opens to the fully scrolled down section of the page... but "Back to Top" button does not work. Do way to navigate to Top of Page. Works fine on Safari. Tried to resolve using "Tech Support" for banking site... and could not resolve. Thanks, _Andy L

All Replies (1)

FredMcD
FredMcD
more options

Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

If there is still a problem, Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Did this help?

While you are in safe mode;

Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches.

How to disable Hardware Acceleration {web link}