We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Thunderbird causes Windows 10 blue screen when adding an image to email

  • 1 பதிலளி
  • 1 இந்த பிரச்சனை உள்ளது
  • 1 view
  • Last reply by sfhowes

HoS
HoS
more options

Since about 3 weeks I regaularly crash my Win 10 with a blue screen with a PAGE_FAULT_IN_NONPAGED_AREA (HipShieldK.sys) error. Thought I had fixed the problem 2 weeks ago by completely uninstalling Thunderbird and re-installing it, but NO. Today I crashed my compi again. This is completely unacceptable, as emailing is essential during COVID-19 and I will not afford a 2nd new compi just because the former rock stable email program Thunderbird is not working stable anymore. Any ideas how to fix this problem? Any help is very appreciated. As I'm considering leaving Thunderbird for another, hopefully more stable programs, any suggestions? A new mail program MUST have an import ability to get more thousands of archived emails in! Thanks for every helpful advice.

Since about 3 weeks I regaularly crash my Win 10 with a blue screen with a PAGE_FAULT_IN_NONPAGED_AREA (HipShieldK.sys) error. Thought I had fixed the problem 2 weeks ago by completely uninstalling Thunderbird and re-installing it, but NO. Today I crashed my compi again. This is completely unacceptable, as emailing is essential during COVID-19 and I will not afford a 2nd new compi just because the former rock stable email program Thunderbird is not working stable anymore. Any ideas how to fix this problem? Any help is very appreciated. As I'm considering leaving Thunderbird for another, hopefully more stable programs, any suggestions? A new mail program MUST have an import ability to get more thousands of archived emails in! Thanks for every helpful advice.

All Replies (1)

sfhowes
sfhowes
  • Top 10 Contributor
more options

It's a McAfee issue. Disable email scanning or add the TB profile folder as an exclusion, and disable McAfee scanning of secure (SSL) connections if it's active.