Mozilla VPN is currently experiencing an outage. Our team is actively working to resolve the issue. Please check the status page for real-time updates. Thank you for your patience.

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

twitch.tv livestream picture-in-picture button non-responsive sometimes

  • 2 பதிலளிப்புகள்
  • 1 இந்த பிரச்சனை உள்ளது
  • 13 views
  • Last reply by mac_firefox_user

mac_firefox_user
mac_firefox_user
more options

Watching twitch live streams video/audio works fine.

But sometimes the picture-in-picture button that shows up on the left side of the video is not responsive to clicking. Most of the time it doesn't appear at all. When it appears and is clickable, pip works fine.

MacOS FIrefox latest rev (77.0.1).

Watching twitch live streams video/audio works fine. But sometimes the picture-in-picture button that shows up on the left side of the video is not responsive to clicking. Most of the time it doesn't appear at all. When it appears and is clickable, pip works fine. MacOS FIrefox latest rev (77.0.1).

All Replies (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Please ignore spam replies about third-party support you may have received earlier and do not call a supplied phone number or send email.
This is the official support forum and we do not supply support by phone.

If it doesn't appear, do you have PiP in the right-click context menu enabled and can you enter PiP mode that way ?

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Safe Mode start window
mac_firefox_user
mac_firefox_user கேள்வியின் உரிமையாளர்
more options

I have noticed a useable work-around. on twitch.tv live stream if the chat menu is open on the left side, then this problem occurs consistently. if the chat menu is "closed" with the |-> icon and is no longer visible, then the PiP appears and works fine.