This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Syncing disabled on android

  • 3 பதிலளிப்புகள்
  • 2 இந்த பிரச்னைகள் உள்ளது
  • 9 views
  • Last reply by Paul

Hi, I am signed in on 2 pc's and an android phone (Galaxy note 8). The pc's sync between them just fine but the phone won't. While I can send tabs between the phone and the pc's since the last update I cannot sync any items at all on the phone.

a. On the phone the "last synchronized" line shows "never". b. All options to select synchronization items are grey and cannot be selected. c. Tapping the sync symbol does not do anything.

I tried: 1. Signing in and out on all devices. 2. Restarting all devices. 3. Forcing sync on all devices.

I do not want to lose my phone history or bookmarks and do not want to uninstall the app. This also means I cannot revert to an older version as that would delete the history and bookmarks.

I have tried logging in on a different phone with firefox V61 and had no issues with the sync.

Hi, I am signed in on 2 pc's and an android phone (Galaxy note 8). The pc's sync between them just fine but the phone won't. While I can send tabs between the phone and the pc's since the last update I cannot sync any items at all on the phone. a. On the phone the "last synchronized" line shows "never". b. All options to select synchronization items are grey and cannot be selected. c. Tapping the sync symbol does not do anything. I tried: 1. Signing in and out on all devices. 2. Restarting all devices. 3. Forcing sync on all devices. I do not want to lose my phone history or bookmarks and do not want to uninstall the app. This also means I cannot revert to an older version as that would delete the history and bookmarks. I have tried logging in on a different phone with firefox V61 and had no issues with the sync.

All Replies (3)

The same here, simply grayed out. I also disconnected firefox on firestick in case it was an out of date browser. Nothing worked.


roi said

Hi, I am signed in on 2 pc's and an android phone (Galaxy note 8). The pc's sync between them just fine but the phone won't. While I can send tabs between the phone and the pc's since the last update I cannot sync any items at all on the phone. a. On the phone the "last synchronized" line shows "never". b. All options to select synchronization items are grey and cannot be selected. c. Tapping the sync symbol does not do anything. I tried: 1. Signing in and out on all devices. 2. Restarting all devices. 3. Forcing sync on all devices. I do not want to lose my phone history or bookmarks and do not want to uninstall the app. This also means I cannot revert to an older version as that would delete the history and bookmarks. I have tried logging in on a different phone with firefox V61 and had no issues with the sync.

roi said

Hi, I am signed in on 2 pc's and an android phone (Galaxy note 8). The pc's sync between them just fine but the phone won't. While I can send tabs between the phone and the pc's since the last update I cannot sync any items at all on the phone. a. On the phone the "last synchronized" line shows "never". b. All options to select synchronization items are grey and cannot be selected. c. Tapping the sync symbol does not do anything. I tried: 1. Signing in and out on all devices. 2. Restarting all devices. 3. Forcing sync on all devices. I do not want to lose my phone history or bookmarks and do not want to uninstall the app. This also means I cannot revert to an older version as that would delete the history and bookmarks. I have tried logging in on a different phone with firefox V61 and had no issues with the sync.

Hi, Update - The latest update of the pc and android versions seemed to have solved the issue.

Hello,

I am glad to hear that your problem has been resolved. If you haven't already, please select the answer that solves the problem. This will help other users with similar problems find the solution.

Thank you for contacting Mozilla Support.