This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Connection to server times out

  • 3 பதிலளிப்புகள்
  • 1 இந்த பிரச்சனை உள்ளது
  • 5 views
  • Last reply by christ1

oisin.kelly.wild
oisin.kelly.wild
more options

Hi

I'm running 78.6.0 (32-bit) on Win10 Home x64. Since updating from 78.5.1, I now receive the following error message: "Connection to server {my servername} timed out." This occurs when I move emails between IMAP folders, but not on send and receive. Is there a fix, or do I need to go back to 78.5.1? If so, how do I report the bug/issue?

Thanks

Oisin

Hi I'm running 78.6.0 (32-bit) on Win10 Home x64. Since updating from 78.5.1, I now receive the following error message: "Connection to server {my servername} timed out." This occurs when I move emails between IMAP folders, but not on send and receive. Is there a fix, or do I need to go back to 78.5.1? If so, how do I report the bug/issue? Thanks Oisin

All Replies (3)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

You start by identifying the server. But it really sounds like it might be more an anti virus issue than a Thunderbird one. (some block every update)

oisin.kelly.wild
oisin.kelly.wild கேள்வியின் உரிமையாளர்
more options

Hi Matt. I know what server it is - I just left this out of my post for privacy reasons. It's also not the anti-virus - I can turn this off and the problem persists. Thanks anyway. Oisin

christ1
christ1
  • Top 25 Contributor
more options

What is your anti-virus software?

Try to start Windows in safe mode with networking enabled.

Does the problem go away?