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Bookmarks and data disappeared after password reset.

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  • Last reply by Paul

paulternavskii
paulternavskii
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Hello, I reinstalled the Firefox application, I wanted to log into my account but forgot the password, decided to restore it, reset the password, logged in and synchronized, but the synchronization did not give any results, all passwords and bookmarks disappeared. I saw a warning that each password is attached to a specific account and some data may not be restored, but I did not think that ALL data would be lost. Is there no way to bring them back? Thank you.

Hello, I reinstalled the Firefox application, I wanted to log into my account but forgot the password, decided to restore it, reset the password, logged in and synchronized, but the synchronization did not give any results, all passwords and bookmarks disappeared. I saw a warning that each password is attached to a specific account and some data may not be restored, but I did not think that ALL data would be lost. Is there no way to bring them back? Thank you.

All Replies (1)

Paul
Paul
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Hi

Firefox Sync is not an online back up service, it is designed to be used to move bookmarks and user credentials between copies of Firefox.

If you reset your password, any data in transit from your copy of Firefox will be lost.