Hi domenico.minutella.

your sensitive data are not publicly available. Access to these data can be granted to a few mozilla devs (employees) who are working on this issue. Access is conditional on employment and will be revoked upon departure from Mozilla; they are obligated to not share it with anyone outside and to keep it only on Mozilla hardware.

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 Submitted crash reports, and copy them. Now go to the reply box and paste them in.

Please, Do not post a screenshot ! !

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

hello @FredMcD

thanks.

you mean you need to see the last 10 report ID numbers?

The most recent reports for the last few days.

hello @FredMcD, thanks and sorry for the late reply.

this is what the about:crashes reports me today, 9th of march

bp-2b66f0c6-8da1-4c40-befd-660630210306

bp-27dc1da9-9afd-496b-ac91-1a75d0210306

bp-812de0e4-35f5-4a74-8f4c-59f780210306

bp-02ced849-9627-4a1d-89b2-f52f50210306

bp-0f71135f-e29d-473a-8a18-1d6250210306

bp-60d8e802-d9c7-4c0a-b940-18f3d0210306

bp-f6bff689-5356-4a77-a950-a82b60210306

bp-4a7373f9-11da-405d-b6db-12d4b0210306

bp-cb6273ed-0dc3-423a-97ce-fd5580210306

bp-36bbf724-fdc6-4b44-9657-2bc420210306

bp-4c7048a8-3c78-4424-9a90-e2c920210303

Sorry, current forum security sometimes delays the posting of messages. And in turn, we are not notified of those posts.

bp-cb6273ed-0dc3-423a-97ce-fd5580210306

bp-36bbf724-fdc6-4b44-9657-2bc420210306

bp-4c7048a8-3c78-4424-9a90-e2c920210303

Most of the reports you posted are too old to be useful.

bp-36bbf724-fdc6-4b44-9657-2bc420210306 Signature: js::GCMarker::processMarkStackTop

Uptime 13 seconds

Crash Reason EXCEPTION_ACCESS_VIOLATION_READ

Attention Sumo's There are 13 related bug reports ++++++++++++++++++++++++++++++++++++++++++++++++++++ bp-4c7048a8-3c78-4424-9a90-e2c920210303 Signature: shutdownhang | mozilla::net::nsHttpConnectionMgr::Shutdown

MOZ_CRASH Reason (Sanitized) : Shutdown hanging at step quit-application. Something is blocking the main-thread.

Crash Reason EXCEPTION_BREAKPOINT

Attention Sumo's There are 5 related bug reports

A 'shutdownhang' means something is not closing or responding.

What were you doing at the time? surfing, watching a clip, reading something . . . .

Is this with all websites/pages, some, a few?

Start Firefox in Safe Mode {web link}

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

it could be possible that sometimes, because I leave it in stand-by (I mean not using while watching a video) it got freezed? It happened with all the Firefox pages, the browser crashed all...