We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Can't sign out!

  • 3 பதிலளிப்புகள்
  • 1 இந்த பிரச்சனை உள்ளது
  • 13 views
  • Last reply by Paul

Hello,

I noticed this issue on some online stores recently. The don't have a sign out button anywhere. I tried to clear cache and cookies but nothing worked. I had to delete the FF app and reinstall it. User names and password are not saved. Even on websites I'm not even registered, after clearing the cookies and cache and reopen the browser, the items in my cart are still there.

Hello, I noticed this issue on some online stores recently. The don't have a sign out button anywhere. I tried to clear cache and cookies but nothing worked. I had to delete the FF app and reinstall it. User names and password are not saved. Even on websites I'm not even registered, after clearing the cookies and cache and reopen the browser, the items in my cart are still there.

All Replies (3)

Hi

Some online stores hide it in the profile area - you may wish to check there.

Seburo said

Hi Some online stores hide it in the profile area - you may wish to check there.

Thank you for your reply. Unfortunately no. I've searched everywhere the only solution is to reinstall FF. As I said. Even online stores that I don't have any accounts on them, my cart will still carry all the items I've placed without registration/singing in. Deleting everything from cookies to history to cache does nothing. Every time I open the website my cart is exactly the same after I left it.

Hi

What level of enhanced tracking protection do you have set?

Which websites is this a problem with?