This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

WidevineCdm plug-in crashed

  • 7 பதிலளிப்புகள்
  • 1 இந்த பிரச்சனை உள்ளது
  • 869 views
  • Last reply by slo_bern

WidevineCdm plug-in crashes everytime when I try to play disney plus or amazon prime. I fit the requirements via the disney plus site. Can anyone assist? I was streaming fine last week and now its not working.

WidevineCdm plug-in crashes everytime when I try to play disney plus or amazon prime. I fit the requirements via the disney plus site. Can anyone assist? I was streaming fine last week and now its not working.

தீர்வு தேர்ந்தெடுக்கப்பட்டது

@ Seburo

Did you mention that this user is on Mac OS X 10.9 ?

As you can read in my above post, Mac OS X is no longer supported by Widevine CDM 4.10.2209.1 and I'm afraid that this is also the case for 32-bit Linux as I'm not seeing an update to this latest Widevine version.

Read this answer in context 👍 0

All Replies (7)

Hi

What is the version number if Firefox that you gave installed? If it is not the latest version, I recommend that you update your copy

its version 78. up to date

tim.mehesy மூலமாக திருத்தப்பட்டது

Unfortunately, Widevine CDM 4.10.2209.1 no longer supports macOS 10.9 and 10.10 (minimum is 10.11). See:

Note: The current version of Google Widevine is no longer compatible with older macOS versions such as OS X 10.9 and 10.10. Only macOS versions 10.11 and above are supported.


You may have to disable GMP update to prevent re-installing Widevine CDM 4.10.2209.1 by setting the update pref to an empty string.

  • about:config => media.gmp-manager.url (leave empty)

Hi

I have been speaking to our developers and if you update to 78.1 (ESR), you should find that this issue is resolved.

தீர்வு தேர்ந்தெடுக்கப்பட்டது

@ Seburo

Did you mention that this user is on Mac OS X 10.9 ?

As you can read in my above post, Mac OS X is no longer supported by Widevine CDM 4.10.2209.1 and I'm afraid that this is also the case for 32-bit Linux as I'm not seeing an update to this latest Widevine version.

This is suddenly happening to me on Firefox 92.0 (64-bit) running on Windows 10 21H1. Worked on 9/12, failed consistently starting 9/13, (possibly coinciding with auto-update from FF 91.0.2 to FF 92.0). I'm using WidevineCDM version 4.10.2209.1 to watch Xfinity stream recordings. Have submitted 3 crash reports via FF.