This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Message filter stops working intermittently

  • 1 பதிலளி
  • 1 இந்த பிரச்சனை உள்ளது
  • 16 views
  • Last reply by Matt

sbhatgare
sbhatgare
more options

Hi, I am using Thunderbird ver. 78.12.0 (32-bit). I have configured filter rules in the message filter to move notification messages to the Notification folder. After shifting to ver. 78, in every 3-4 days I am getting the following error message while downloading emails " The messages could not be filtered to a folder 'Sophos Notification' because adding a message to it failed....." . Please refer screenshot for the full message. The message reappears even after the repair of the folder. I also tried manually run the filter, it works. Please suggest a solution. Thanks. Regards, Sachin Bhatgare

Hi, I am using Thunderbird ver. 78.12.0 (32-bit). I have configured filter rules in the message filter to move notification messages to the Notification folder. After shifting to ver. 78, in every 3-4 days I am getting the following error message while downloading emails " The messages could not be filtered to a folder 'Sophos Notification' because adding a message to it failed....." . Please refer screenshot for the full message. The message reappears even after the repair of the folder. I also tried manually run the filter, it works. Please suggest a solution. Thanks. Regards, Sachin Bhatgare
Attached screenshots

All Replies (1)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

try excluding the Thunderbird profile from on access scanning by your anti virus product. OR if you have the mail stored in a location subject the random change like a cloud synchronized location or one with streaming backup. Turn those things off.