Fidelity videos used to run till 10 days ago. But now they donot run on Firefox. Though they work fine on Chrome.
Videos on Fidelity.com have stopped working in the last 10 days. They used to work all along in the past. I thought the site is broken. But when I placed link in Chrome, the video works fine.
For example, this free video runs in chrome but not on firefox now.
https://www.fidelity.com/why-fidelity/overview
90.0.2 (64-bit) Firefox up-to-date as on 11/27/2021
All Replies (1)
I had no problem with the video.
Make sure you are not blocking content.
https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop also see https://blog.mozilla.org/security/2021/03/23/introducing-smartblock/
https://support.mozilla.org/en-US/kb/smartblock-enhanced-tracking-protection
Diagnose Firefox issues using Troubleshoot(Safe) Mode {web link}
A small dialog should appear. Click Start In Troubleshoot(Safe) Mode (not Refresh). Is the problem still there?
Many site issues can be caused by corrupt cookies or cache.
Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.
- How to clear the Firefox cache {web link}