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locked out of sync because email account password is in sync and the recovery account is in sync too.

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  • Last reply by Paul

pij
pij
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I did a hard reset on my android and then installed my firefox. Tried logging in to my firefox sync (inside firefox settings) and it asked for my 6 digit code from my linked account because i am logging in from a new device. Which is not true they should be knowing that this is just the same resetted device.

I know my password, i am logging in from same location from same device yet they are asking for code.

I can login with account.firefox.com but cant with my firefox sync because it needs my email 6 digit code too. Which is not a good thing. I didnt turn any kind of such settings.

This is insane because I have important info in that account like wierd password which no human can remember. Please help.

I did a hard reset on my android and then installed my firefox. Tried logging in to my firefox sync (inside firefox settings) and it asked for my 6 digit code from my linked account because i am logging in from a new device. Which is not true they should be knowing that this is just the same resetted device. I know my password, i am logging in from same location from same device yet they are asking for code. I can login with account.firefox.com but cant with my firefox sync because it needs my email 6 digit code too. Which is not a good thing. I didnt turn any kind of such settings. This is insane because I have important info in that account like wierd password which no human can remember. Please help.

All Replies (5)

Paul
Paul
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Hi

Firefox Sync is designed to help sync bookmarks and other data across multiple copies of Firefox - it is not designed it intended to be used as an online backup.

pij
pij கேள்வியின் உரிமையாளர்
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Seburo said
Hi Firefox Sync is designed to help sync bookmarks and other data across multiple copies of Firefox - it is not designed it intended to be used as an online backup.

But why the email code. Any way i dont have to give the code? Like security questions/support or my phone number?

Paul
Paul
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You would open that email on your other device.

Do you have your account recovery codes (for either your email or Firefox Account)?

pij
pij கேள்வியின் உரிமையாளர்
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No, I do not have the recovery codes.

Paul
Paul
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Hi

This article will be able to give you a steer:

https://support.mozilla.org/en-US/kb/ive-lost-my-firefox-sync-account-information