This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Ad Blocker ad blocker in menu bar and cannot be removed

  • 1 பதிலளி
  • 1 இந்த பிரச்சனை உள்ளது
  • 1 view
  • Last reply by FredMcD

tvhodony
tvhodony
more options

Hello,

In Firefox's toolbar there is an unknown ad blocker named Ad Blocker. This is NOT Ad Block.

This supposed ad blocker is not blocking ads and cannot be uninstalled; it does not show up as an extension or add-on.

I also interferes with other ad blockers like Ad Block, so I had to uninstall the latter

The symbol for this Ad Blocker in the menu/toolbar at the top is a shadowed, almost invisible, backward hand, the mirror opposite of the hand symbol Ad Block uses as its insignia.

I cannot find any information about this Ad Blocker ad blocker online.

Does anyone know about it and how to get rid of it?

Also - I've run three version of anti-malware software and none found it or got rid of it.

Thank you

Hello, In Firefox's toolbar there is an unknown ad blocker named Ad Blocker. This is NOT Ad Block. This supposed ad blocker is not blocking ads and cannot be uninstalled; it does not show up as an extension or add-on. I also interferes with other ad blockers like Ad Block, so I had to uninstall the latter The symbol for this Ad Blocker in the menu/toolbar at the top is a shadowed, almost invisible, backward hand, the mirror opposite of the hand symbol Ad Block uses as its insignia. I cannot find any information about this Ad Blocker ad blocker online. Does anyone know about it and how to get rid of it? Also - I've run three version of anti-malware software and none found it or got rid of it. Thank you

All Replies (1)

FredMcD
FredMcD
more options

Start Firefox using Troubleshoot(Safe) Mode {web link}

A small dialog should appear. Click Start In Troubleshoot(Safe) Mode (not Refresh).

Now open the Add-ons Manager. Look carefully at everything. Make sure you know what each one is and what it does.

You may have ad/mal-ware. Further information can be found in this article; https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware?cache=no

Run most or all of the listed free to use malware scanners. Each works differently. If one program misses something, another may pick it up.