This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

INTERAC e-Transfers not opening in banking app

When I received an Interac transfer, it opens my banking website in the Firefox browser instead of my banking app. When I use Chrome as my default browser, it opens the link with my banking without problem. This is the only reason why Firefox is not my main browser on my Android phone and it seems no one is having this problem. Any ideas on how to fix this? (Links from Gmail app, bank app is "Desjardins" (Quebec))

When I received an Interac transfer, it opens my banking website in the Firefox browser instead of my banking app. When I use Chrome as my default browser, it opens the link with my banking without problem. This is the only reason why Firefox is not my main browser on my Android phone and it seems no one is having this problem. Any ideas on how to fix this? (Links from Gmail app, bank app is "Desjardins" (Quebec))

All Replies (3)

On the menu, Firefox for Android sometimes displays an Open in App option. I don't know whether you would need to select that every time or whether there is a way to make that preference permanent on a site by site basis.

If you prefer it to be more automatic, then under

menu > Settings > Advanced

you can turn on "Open links in apps" as described in: Set Firefox for Android to open links in native apps.

On the menu, Firefox for Android sometimes displays an Open in App option.

I know this option, but it does not show in this situation unfortunately.

you can turn on "Open links in apps" as described in: Set Firefox for Android to open links in native apps.

This is already on. It works great with links to YouTube and such, the only time it is not working is with my banking app.

Maybe something related to redirection?

It raises a good question: how does a browser know which URLs should open in which apps? Must be some difference between Firefox and Chrome when it comes to accessing or understanding that list.

Maybe raise the issue over here:

https://github.com/mozilla-mobile/fenix/issues