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Create recovery key and reset password

  • 1 பதிலளி
  • 1 இந்த பிரச்சனை உள்ளது
  • 15 views
  • Last reply by cor-el

deryacog
deryacog
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Hello, here is my problem: I forgot my password, and I don't have a recovery key. But I am logged in to my account in another session, so I have access to my account. I want to create a recovery key so I can reset my password without losing everything. Problem is, to create a recovery key you need to enter your password. If you ask why didn't you create one when you set your password. This recovery key thing did not exist when I was setting my password. Can anyone please help me with this? Thanks a lot in advance.

Hello, here is my problem: I forgot my password, and I don't have a recovery key. But I am logged in to my account in another session, so I have access to my account. I want to create a recovery key so I can reset my password without losing everything. Problem is, to create a recovery key you need to enter your password. If you ask why didn't you create one when you set your password. This recovery key thing did not exist when I was setting my password. Can anyone please help me with this? Thanks a lot in advance.

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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If you are logged in on another device then that would mean that that device has all data and you can simply disconnect that device and then reset the password. You can reconnect the device with the data and give it enouh time to finish the initial sync and then connect one device at the time. You may want to backup the profile on the device with all data for safety.