This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Screenshot does not work in release 102

Hi,

I am unable to use the screenshot feature since the update to 102.0 and I don't know why. So far it always worked. I have updated the screenshot item via customizing the toolbar, still it does not respond.

Have you got a solution that works?

Thank you.

Sincerely,

B. Struk

Hi, I am unable to use the screenshot feature since the update to 102.0 and I don't know why. So far it always worked. I have updated the screenshot item via customizing the toolbar, still it does not respond. Have you got a solution that works? Thank you. Sincerely, B. Struk

All Replies (1)

Hi Bert, could you describe what is going wrong in a little more detail? For example:

  • "Take Screenshot" is missing from the right-click context menu on every page tested
  • "Take Screenshot" or Ctrl+Shift+S doesn't call up the screenshot feature (nothing happens)
  • Screenshot comes up but isn't working normally (which part isn't working?)