This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

encryption settings are greyed out / disabled

  • 5 பதிலளிப்புகள்
  • 0 இந்த பிரச்னைகள் உள்ளது
  • 7 views
  • Last reply by Matt

why is this encrypted and why when i go to where it Subject:Unlock User ID Linksay encrypted i can not change anything it is greyed out

why is this encrypted and why when i go to where it Subject:Unlock User ID Linksay encrypted i can not change anything it is greyed out
Attached screenshots

Wayne Mery மூலமாக திருத்தப்பட்டது

All Replies (5)

why is this encrypted and how do i change it Dear Mary Murphy, You have recently requested to unlock your account. To unlock your account, click the link below: https://login5.fisglobal.com/idp/EBTEdge_NCH/account.reset?loginName=14-Mar-2019%3APE1lc3NhZ2U%2BPEtleT4%3DB%2FRwglgQcVVVpnb4iktCXkg%2Bj4Il1Etg1WTa784XFOfACybPoP%2FgfL9ksNRA25p5PPaVKIYbbrWaNTJqlPjvEjqpWTh%2FHcMYRdE3bx9JAIy%2BYDWRgRxJgYOh8ETUEvH45n6wCqdAswdMp%2BMdjUX5m77aad%2BZQtX1I2H%2FLjohgqFgH3CxH0pR8FrxQbk%2Bzws7GNy7zgjX6W3gTp5KpMyPF6Tn%2FZwXaJIRbYa8MWlKUMCK3bFN6MeSom23SNfvNSWlXQ5VV42WCrxdMxB%2F5yJVldpk6Snwy6nZ%2FGYSBKD1qgNC5zedY6NLwysVjy%2FkND3KvfgzWJhI3fsaraRwMDMe2g%3D%3DPC9LZXk%2BPExvZz4%3DFhG%2FNQ2Iwyl1O4UMvXAwCA%3D%3DPC9Mb2c%2BPEFsZ28%2BQUVTPC9BbGdvPg%3D%3DPC9NZXNzYWdlPg%3D%3D&token=14-Mar-2019%3APE1lc3NhZ2U%2BPEtleT4%3Ddvg29Pa03fH%2F69wjR6f%2B5v7E3CkFB%2BjVkVcj8kgW4DP2tpSsP9pRLMCPlxrvy1cUU0HW2sa5jxi6Gy853Z4AfO7M%2BiFlRpCHU22xtOaWtImivSwmP60KY1kkWvS8nkHiOTbpFmSInMy3G7xYtHozh7cr%2B7mR8qsyQ7ZeSaoCySXI5wFQs7n0GSkPGHOPC1KYbgarRwRykpMrLeApKJv06MZNTQvLMgsRGKAW7jvmgCTFSZGAkbSTizXzaSMA9r9vUGu1rBbn2GDhQAhpBa%2BQzE%2Bw%2BZaS48FuZEhxvlAdo3Qf9yTxX9gffXtz6hjY8Xm2lK5BKUXxn6vpoXnnEwy6JQ%3D%3DPC9LZXk%2BPExvZz4%3DPrM%2ByoV0F5lDgECAjjHe8A%3D%3DPC9Mb2c%2BPEFsZ28%2BQUVTPC9BbGdvPg%3D%3DPC9NZXNzYWdlPg%3D%3D&QueryStringParameter=client_id%3DEBTEdge_NCH_APIKey%26redirect_uri%3Dhttps%3A%2F%2Fcardholder.ebtedge.com%2Fmobilev2%2Fauth%2Fcallback%2F%26scope%3Dopenid%26response_type%3Dcode%26code_challenge%3DVHWRhkd9gCY1Z1SwDcB5Bdsq9q-vWwKosIDfa4uJ598%3D%26code_challenge_method%3DS256&userName=xxxxx

This link will only be available for 2 hours from the time this email was sent. If you did not request this or need assistance, please contact your site administrator.


Recientemente ha solicitado desbloquear su cuenta. Para desbloquear su cuenta, haga clic en el siguiente enlace: https://login5.fisglobal.com/idp/EBTEdge_NCH/account.reset?loginName=14-Mar-2019%3APE1lc3NhZ2U%2BPEtleT4%3DB%2FRwglgQcVVVpnb4iktCXkg%2Bj4Il1Etg1WTa784XFOfACybPoP%2FgfL9ksNRA25p5PPaVKIYbbrWaNTJqlPjvEjqpWTh%2FHcMYRdE3bx9JAIy%2BYDWRgRxJgYOh8ETUEvH45n6wCqdAswdMp%2BMdjUX5m77aad%2BZQtX1I2H%2FLjohgqFgH3CxH0pR8FrxQbk%2Bzws7GNy7zgjX6W3gTp5KpMyPF6Tn%2FZwXaJIRbYa8MWlKUMCK3bFN6MeSom23SNfvNSWlXQ5VV42WCrxdMxB%2F5yJVldpk6Snwy6nZ%2FGYSBKD1qgNC5zedY6NLwysVjy%2FkND3KvfgzWJhI3fsaraRwMDMe2g%3D%3DPC9LZXk%2BPExvZz4%3DFhG%2FNQ2Iwyl1O4UMvXAwCA%3D%3DPC9Mb2c%2BPEFsZ28%2BQUVTPC9BbGdvPg%3D%3DPC9NZXNzYWdlPg%3D%3D&token=14-Mar-2019%3APE1lc3NhZ2U%2BPEtleT4%3Ddvg29Pa03fH%2F69wjR6f%2B5v7E3CkFB%2BjVkVcj8kgW4DP2tpSsP9pRLMCPlxrvy1cUU0HW2sa5jxi6Gy853Z4AfO7M%2BiFlRpCHU22xtOaWtImivSwmP60KY1kkWvS8nkHiOTbpFmSInMy3G7xYtHozh7cr%2B7mR8qsyQ7ZeSaoCySXI5wFQs7n0GSkPGHOPC1KYbgarRwRykpMrLeApKJv06MZNTQvLMgsRGKAW7jvmgCTFSZGAkbSTizXzaSMA9r9vUGu1rBbn2GDhQAhpBa%2BQzE%2Bw%2BZaS48FuZEhxvlAdo3Qf9yTxX9gffXtz6hjY8Xm2lK5BKUXxn6vpoXnnEwy6JQ%3D%3DPC9LZXk%2BPExvZz4%3DPrM%2ByoV0F5lDgECAjjHe8A%3D%3DPC9Mb2c%2BPEFsZ28%2BQUVTPC9BbGdvPg%3D%3DPC9NZXNzYWdlPg%3D%3D&QueryStringParameter=client_id%3DEBTEdge_NCH_APIKey%26redirect_uri%3Dhttps%3A%2F%2Fcardholder.ebtedge.com%2Fmobilev2%2Fauth%2Fcallback%2F%26scope%3Dopenid%26response_type%3Dcode%26code_challenge%3DVHWRhkd9gCY1Z1SwDcB5Bdsq9q-vWwKosIDfa4uJ598%3D%26code_challenge_method%3DS256&userName=xxxxx

Este enlace solo estará disponible para 2 hours desde el momento en que se envió este correo electrónico. Si no solicitó esto o necesita ayuda, comuníquese con el administrador de su sitio.


Ou te fèk mande pou debloke kont ou. Pou debloke kont ou, klike sou lyen ki anba a: https://login5.fisglobal.com/idp/EBTEdge_NCH/account.reset?loginName=14-Mar-2019%3APE1lc3NhZ2U%2BPEtleT4%3DB%2FRwglgQcVVVpnb4iktCXkg%2Bj4Il1Etg1WTa784XFOfACybPoP%2FgfL9ksNRA25p5PPaVKIYbbrWaNTJqlPjvEjqpWTh%2FHcMYRdE3bx9JAIy%2BYDWRgRxJgYOh8ETUEvH45n6wCqdAswdMp%2BMdjUX5m77aad%2BZQtX1I2H%2FLjohgqFgH3CxH0pR8FrxQbk%2Bzws7GNy7zgjX6W3gTp5KpMyPF6Tn%2FZwXaJIRbYa8MWlKUMCK3bFN6MeSom23SNfvNSWlXQ5VV42WCrxdMxB%2F5yJVldpk6Snwy6nZ%2FGYSBKD1qgNC5zedY6NLwysVjy%2FkND3KvfgzWJhI3fsaraRwMDMe2g%3D%3DPC9LZXk%2BPExvZz4%3DFhG%2FNQ2Iwyl1O4UMvXAwCA%3D%3DPC9Mb2c%2BPEFsZ28%2BQUVTPC9BbGdvPg%3D%3DPC9NZXNzYWdlPg%3D%3D&token=14-Mar-2019%3APE1lc3NhZ2U%2BPEtleT4%3Ddvg29Pa03fH%2F69wjR6f%2B5v7E3CkFB%2BjVkVcj8kgW4DP2tpSsP9pRLMCPlxrvy1cUU0HW2sa5jxi6Gy853Z4AfO7M%2BiFlRpCHU22xtOaWtImivSwmP60KY1kkWvS8nkHiOTbpFmSInMy3G7xYtHozh7cr%2B7mR8qsyQ7ZeSaoCySXI5wFQs7n0GSkPGHOPC1KYbgarRwRykpMrLeApKJv06MZNTQvLMgsRGKAW7jvmgCTFSZGAkbSTizXzaSMA9r9vUGu1rBbn2GDhQAhpBa%2BQzE%2Bw%2BZaS48FuZEhxvlAdo3Qf9yTxX9gffXtz6hjY8Xm2lK5BKUXxn6vpoXnnEwy6JQ%3D%3DPC9LZXk%2BPExvZz4%3DPrM%2ByoV0F5lDgECAjjHe8A%3D%3DPC9Mb2c%2BPEFsZ28%2BQUVTPC9BbGdvPg%3D%3DPC9NZXNzYWdlPg%3D%3D&QueryStringParameter=client_id%3DEBTEdge_NCH_APIKey%26redirect_uri%3Dhttps%3A%2F%2Fcardholder.ebtedge.com%2Fmobilev2%2Fauth%2Fcallback%2F%26scope%3Dopenid%26response_type%3Dcode%26code_challenge%3DVHWRhkd9gCY1Z1SwDcB5Bdsq9q-vWwKosIDfa4uJ598%3D%26code_challenge_method%3DS256&userName=xxxxx

Lyen sa a ap disponib sèlman pou2 hours depi lè yo te voye imel sa a. Si w pa t mande sa oswa si w bezwen asistans, tanpri kontakte administratè sit ou a.


لقد طلبت مؤخرًا فتح حسابك. لفتح حسابك ، انقر فوق الرابط أدناه: https://login5.fisglobal.com/idp/EBTEdge_NCH/account.reset?loginName=14-Mar-2019%3APE1lc3NhZ2U%2BPEtleT4%3DB%2FRwglgQcVVVpnb4iktCXkg%2Bj4Il1Etg1WTa784XFOfACybPoP%2FgfL9ksNRA25p5PPaVKIYbbrWaNTJqlPjvEjqpWTh%2FHcMYRdE3bx9JAIy%2BYDWRgRxJgYOh8ETUEvH45n6wCqdAswdMp%2BMdjUX5m77aad%2BZQtX1I2H%2FLjohgqFgH3CxH0pR8FrxQbk%2Bzws7GNy7zgjX6W3gTp5KpMyPF6Tn%2FZwXaJIRbYa8MWlKUMCK3bFN6MeSom23SNfvNSWlXQ5VV42WCrxdMxB%2F5yJVldpk6Snwy6nZ%2FGYSBKD1qgNC5zedY6NLwysVjy%2FkND3KvfgzWJhI3fsaraRwMDMe2g%3D%3DPC9LZXk%2BPExvZz4%3DFhG%2FNQ2Iwyl1O4UMvXAwCA%3D%3DPC9Mb2c%2BPEFsZ28%2BQUVTPC9BbGdvPg%3D%3DPC9NZXNzYWdlPg%3D%3D&token=14-Mar-2019%3APE1lc3NhZ2U%2BPEtleT4%3Ddvg29Pa03fH%2F69wjR6f%2B5v7E3CkFB%2BjVkVcj8kgW4DP2tpSsP9pRLMCPlxrvy1cUU0HW2sa5jxi6Gy853Z4AfO7M%2BiFlRpCHU22xtOaWtImivSwmP60KY1kkWvS8nkHiOTbpFmSInMy3G7xYtHozh7cr%2B7mR8qsyQ7ZeSaoCySXI5wFQs7n0GSkPGHOPC1KYbgarRwRykpMrLeApKJv06MZNTQvLMgsRGKAW7jvmgCTFSZGAkbSTizXzaSMA9r9vUGu1rBbn2GDhQAhpBa%2BQzE%2Bw%2BZaS48FuZEhxvlAdo3Qf9yTxX9gffXtz6hjY8Xm2lK5BKUXxn6vpoXnnEwy6JQ%3D%3DPC9LZXk%2BPExvZz4%3DPrM%2ByoV0F5lDgECAjjHe8A%3D%3DPC9Mb2c%2BPEFsZ28%2BQUVTPC9BbGdvPg%3D%3DPC9NZXNzYWdlPg%3D%3D&QueryStringParameter=client_id%3DEBTEdge_NCH_APIKey%26redirect_uri%3Dhttps%3A%2F%2Fcardholder.ebtedge.com%2Fmobilev2%2Fauth%2Fcallback%2F%26scope%3Dopenid%26response_type%3Dcode%26code_challenge%3DVHWRhkd9gCY1Z1SwDcB5Bdsq9q-vWwKosIDfa4uJ598%3D%26code_challenge_method%3DS256&userName=xxxxx

هذا الرابط سيكون متاحًا فقط لـ 2 hours من وقت إرسال هذا البريد الإلكتروني. إذا لم تطلب هذا أو كنت بحاجة إلى مساعدة ، يرجى الاتصال بمسؤول الموقع.


Niedawno poprosiłeś o odblokowanie swojego konta. Aby odblokować swoje konto, kliknij poniższy link: https://login5.fisglobal.com/idp/EBTEdge_NCH/account.reset?loginName=14-Mar-2019%3APE1lc3NhZ2U%2BPEtleT4%3DB%2FRwglgQcVVVpnb4iktCXkg%2Bj4Il1Etg1WTa784XFOfACybPoP%2FgfL9ksNRA25p5PPaVKIYbbrWaNTJqlPjvEjqpWTh%2FHcMYRdE3bx9JAIy%2BYDWRgRxJgYOh8ETUEvH45n6wCqdAswdMp%2BMdjUX5m77aad%2BZQtX1I2H%2FLjohgqFgH3CxH0pR8FrxQbk%2Bzws7GNy7zgjX6W3gTp5KpMyPF6Tn%2FZwXaJIRbYa8MWlKUMCK3bFN6MeSom23SNfvNSWlXQ5VV42WCrxdMxB%2F5yJVldpk6Snwy6nZ%2FGYSBKD1qgNC5zedY6NLwysVjy%2FkND3KvfgzWJhI3fsaraRwMDMe2g%3D%3DPC9LZXk%2BPExvZz4%3DFhG%2FNQ2Iwyl1O4UMvXAwCA%3D%3DPC9Mb2c%2BPEFsZ28%2BQUVTPC9BbGdvPg%3D%3DPC9NZXNzYWdlPg%3D%3D&token=14-Mar-2019%3APE1lc3NhZ2U%2BPEtleT4%3Ddvg29Pa03fH%2F69wjR6f%2B5v7E3CkFB%2BjVkVcj8kgW4DP2tpSsP9pRLMCPlxrvy1cUU0HW2sa5jxi6Gy853Z4AfO7M%2BiFlRpCHU22xtOaWtImivSwmP60KY1kkWvS8nkHiOTbpFmSInMy3G7xYtHozh7cr%2B7mR8qsyQ7ZeSaoCySXI5wFQs7n0GSkPGHOPC1KYbgarRwRykpMrLeApKJv06MZNTQvLMgsRGKAW7jvmgCTFSZGAkbSTizXzaSMA9r9vUGu1rBbn2GDhQAhpBa%2BQzE%2Bw%2BZaS48FuZEhxvlAdo3Qf9yTxX9gffXtz6hjY8Xm2lK5BKUXxn6vpoXnnEwy6JQ%3D%3DPC9LZXk%2BPExvZz4%3DPrM%2ByoV0F5lDgECAjjHe8A%3D%3DPC9Mb2c%2BPEFsZ28%2BQUVTPC9BbGdvPg%3D%3DPC9NZXNzYWdlPg%3D%3D&QueryStringParameter=client_id%3DEBTEdge_NCH_APIKey%26redirect_uri%3Dhttps%3A%2F%2Fcardholder.ebtedge.com%2Fmobilev2%2Fauth%2Fcallback%2F%26scope%3Dopenid%26response_type%3Dcode%26code_challenge%3DVHWRhkd9gCY1Z1SwDcB5Bdsq9q-vWwKosIDfa4uJ598%3D%26code_challenge_method%3DS256&userName=xxxxx

Ten link będzie dostępny tylko dla2 hours od momentu wysłania tego e-maila. Jeśli o to nie prosiłeś lub potrzebujesz pomocy, skontaktuj się z administratorem witryny.


您最近请求解锁您的帐户。要解锁您的帐户,请单击以下链接: https://login5.fisglobal.com/idp/EBTEdge_NCH/account.reset?loginName=14-Mar-2019%3APE1lc3NhZ2U%2BPEtleT4%3DB%2FRwglgQcVVVpnb4iktCXkg%2Bj4Il1Etg1WTa784XFOfACybPoP%2FgfL9ksNRA25p5PPaVKIYbbrWaNTJqlPjvEjqpWTh%2FHcMYRdE3bx9JAIy%2BYDWRgRxJgYOh8ETUEvH45n6wCqdAswdMp%2BMdjUX5m77aad%2BZQtX1I2H%2FLjohgqFgH3CxH0pR8FrxQbk%2Bzws7GNy7zgjX6W3gTp5KpMyPF6Tn%2FZwXaJIRbYa8MWlKUMCK3bFN6MeSom23SNfvNSWlXQ5VV42WCrxdMxB%2F5yJVldpk6Snwy6nZ%2FGYSBKD1qgNC5zedY6NLwysVjy%2FkND3KvfgzWJhI3fsaraRwMDMe2g%3D%3DPC9LZXk%2BPExvZz4%3DFhG%2FNQ2Iwyl1O4UMvXAwCA%3D%3DPC9Mb2c%2BPEFsZ28%2BQUVTPC9BbGdvPg%3D%3DPC9NZXNzYWdlPg%3D%3D&token=14-Mar-2019%3APE1lc3NhZ2U%2BPEtleT4%3Ddvg29Pa03fH%2F69wjR6f%2B5v7E3CkFB%2BjVkVcj8kgW4DP2tpSsP9pRLMCPlxrvy1cUU0HW2sa5jxi6Gy853Z4AfO7M%2BiFlRpCHU22xtOaWtImivSwmP60KY1kkWvS8nkHiOTbpFmSInMy3G7xYtHozh7cr%2B7mR8qsyQ7ZeSaoCySXI5wFQs7n0GSkPGHOPC1KYbgarRwRykpMrLeApKJv06MZNTQvLMgsRGKAW7jvmgCTFSZGAkbSTizXzaSMA9r9vUGu1rBbn2GDhQAhpBa%2BQzE%2Bw%2BZaS48FuZEhxvlAdo3Qf9yTxX9gffXtz6hjY8Xm2lK5BKUXxn6vpoXnnEwy6JQ%3D%3DPC9LZXk%2BPExvZz4%3DPrM%2ByoV0F5lDgECAjjHe8A%3D%3DPC9Mb2c%2BPEFsZ28%2BQUVTPC9BbGdvPg%3D%3DPC9NZXNzYWdlPg%3D%3D&QueryStringParameter=client_id%3DEBTEdge_NCH_APIKey%26redirect_uri%3Dhttps%3A%2F%2Fcardholder.ebtedge.com%2Fmobilev2%2Fauth%2Fcallback%2F%26scope%3Dopenid%26response_type%3Dcode%26code_challenge%3DVHWRhkd9gCY1Z1SwDcB5Bdsq9q-vWwKosIDfa4uJ598%3D%26code_challenge_method%3DS256&userName=xxxxx

how do i stop encryption if it is greyed out

You do not have Thunderbird configured to do anything with encryption, you have no encryption certificates on the account. Therefore you have no access to encryption settings when writing new new mail. As far as you are concerned encryption does not exist in Thunderbird as you have no certificate set to encrypt messages with.

Then you post a simple text message/email text with one of the longest Links I have ever seen in it. Which appears on the face of it to be a password reset for some company called FIS global https://www.fisglobal.com/

Or at least the base URL is with that company. I do not see any encrypted text anywhere, unless it is included in the URL. although there are links that would indicate this has something to do with Fidelity National Information Services

Is the comment "when i go to where it Subject:Unlock User ID Linksay encrypted" a reference to what happens when you click the link. I really am not following that at all.

do i understand you correctly i do not have any Encrypted on Thunderbird? AS per the picture it shows blue arrows by encrypted that are greyed out i did not do that to my knowledge I do not want anything encrypted., So you are saying that i do not have any encrypted messages on Thunderbird. By the way thanks for responding

Mary said

do i understand you correctly i do not have any Encrypted on Thunderbird? AS per the picture it shows blue arrows by encrypted that are greyed out i did not do that to my knowledge I do not want anything encrypted., So you are saying that i do not have any encrypted messages on Thunderbird. By the way thanks for responding

I think you have the horse by the tail with regard to encryption.

It is a truly complex arena and I honestly do no begin to understand the complexities, however there are some simple parts and it appears to me that is where we are.

All of the encryption settings you are looking at are about you writing encrypted emails. As you have not installed an encryption certificate, you can not encrypt anything, so you are prevented for trying to by disabling the settings for that.

When it comes to encrypted incoming email, anyone can send you mail they have encrypted. You can not rad it unless you have a relevant decryption certificate installed, and generally Thunderbird will handle that automatically if it gets an email from a sender including an encryption certificate prior to getting the encrypted mail.

You can not prevent folk sending stuff encrypted to you, any more than you can prevent someone sending you a parcel in the post in a locked box with no key.

As for some part of the setting appearing to be selected, I think that is simply down to a limitation of the selectors used, one has to be "on" or "selected" because they are a "set". But it is purely a visual thing as they are disabled. If they were made invisible you would not be asking the question. But you might ask what was missing from the huge gap in the settings page.