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Firefox crashing

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  • Last reply by zeroknight

Firefox keeps crashing upon launch, the same goes for troubleshoot mode.

Firefox keeps crashing upon launch, the same goes for troubleshoot mode.

All Replies (2)

Your best remedy is probably to create a new profile. Otherwise, see the first two articles.

https://support.mozilla.org/en-US/kb/firefox-keeps-crashing-startup https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support


You could try creating a new profile for Firefox. In the first article linked below there are sections telling you how to open the profile manager with Firefox open or closed.

https://support.mozilla.org/en-US/kb/profile-manager-create-remove-switch-firefox-profiles


See the other articles for copying data from the old profile to the new profile. You need to do that with Firefox closed.

https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile https://support.mozilla.org/en-US/kb/profiles-where-firefox-stores-user-data https://support.mozilla.org/en-US/kb/profiles-where-firefox-stores-user-data#w_finding-your-profile-without-opening-firefox

Visit about:crashes in the address bar, submit any recent pending crash reports and share the report IDs here.