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No profile error when trying to import from outlook

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  • Last reply by david

I'm using Outlook live on Firefox and want to change from Outlook to thunderbird. When trying to import from Outlook I get the error "no profile found" yet I do have a profile in Outlook. How can this be fixed so I can continue the import process?

I'm using Outlook live on Firefox and want to change from Outlook to thunderbird. When trying to import from Outlook I get the error "no profile found" yet I do have a profile in Outlook. How can this be fixed so I can continue the import process?

All Replies (5)

Sorry. I found nothing in the links you provided that would solve my problem.

One of those referred to mailstore, which can convert your pst file, so I'm not sure what you're seeking.

I can find no folder called Archive E-mail on my computer or anything looking like the images provided in the link. They certainly didn't come from a Windows 10 system.

Converting pst files isn't a simple process, although it seems it would be. This URL gives more information http://kb.mozillazine.org/Import_.pst_files you can also find ways to do this by a web search on how to convert pst files to thunderbird or how to convert pst files to mbox.