This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Sync data from dead laptop?

I signed up and sync'd my data from my laptop before it died, but when I signed in on my desktop none of my bookmarks or passwords are the ones from my laptop account, its all still my desktop's. I even tried uninstalling and reinstalling and firefox automatically restored all my desktop crap. I really need my laptop's bookmarks, any advice? Thanks in advance

I signed up and sync'd my data from my laptop before it died, but when I signed in on my desktop none of my bookmarks or passwords are the ones from my laptop account, its all still my desktop's. I even tried uninstalling and reinstalling and firefox automatically restored all my desktop crap. I really need my laptop's bookmarks, any advice? Thanks in advance

All Replies (1)

Sorry to hear about your deceased laptop.

When you sign into Firefox using your Firefox/Mozilla Account, Firefox normally will upload and encrypted copy of your bookmarks to the Sync cloud. When you installed Firefox on your new computer and signed in, Firefox should have discovered that data and (eventually) replicated it to your new installation. However, this isn't a perfect process.

You can check what data is in the Sync cloud for your Account using the About Sync add-on:

https://addons.mozilla.org/firefox/addon/about-sync/

After you install the add-on, you can type or paste about:sync in the address bar and press Enter to load it. The page shows each category of data currently found in the Sync cloud.

Scroll down to bookmarks and look at the little tab that says "Records (table)" to see what is stored on the server (or "Records (object)" where you can click triangles to expand the results).

Anything there?

Last question: do you still have your old hard drive or SSD drive? You can buy a USB enclosure and use that to read data of your old drive. There are some tricks for that, so if you end up doing that, we can help you find the data.