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Getting frequent "not responding"

  • 11 பதிலளிப்புகள்
  • 1 இந்த பிரச்சனை உள்ளது
  • Last reply by christ1

With the latest Thunderbird update (128.1.0esr) I am seeing frequent "not responding" situations. It eventually does come back. Am I doing something wrong? I am on a PC running Windows 10.

With the latest Thunderbird update (128.1.0esr) I am seeing frequent "not responding" situations. It eventually does come back. Am I doing something wrong? I am on a PC running Windows 10.

All Replies (11)

What is your anti-virus software?

Helpful?

Whatever comes with Windows - Windows Security, Windows Firewall, ....

Helpful?

Try to start Windows 10 in safe mode with networking enabled.

Does the problem go away?

Windows safe mode disables anti-virus software. This is a troubleshooting step, not a solution.

Helpful?

This phenomenon does not occur often enough to where I feel safe turning anti-virus off. Any other suggestions?

Helpful?

Hi, I am running into the same situation. TB is "Not Responding" quite often. Only after upgrading to (128.1.0esr). I am running the default Microsoft Defender for anti-virus software. I am not running any extensions. All email is hosted on Godaddy.

Thank you, JR

Helpful?

This phenomenon does not occur often enough to where I feel safe turning anti-virus off.

As stated, this is a temporary troubleshooting step.

Any other suggestions?

It is entirely up to you to follow suggestions or not. But if you don't, then I'm done here.

Helpful?

dominic2,

please start a new topic for your problem. https://support.mozilla.org/questions/new

Helpful?

Hello, I can, but just curious, why a new topic when I am having the same issue. Thank you

Helpful?

Helpful?

christ1,

dominic2's issues is EXACTLY the same issue I am having. It is not "seemingly" the same issue.

Do you have another suggestion besides turning off anti-virus? If not, just say so.

FYI this phenomenon has not occurred for me in the last 36 hours. Do you really think it is wise to turn off anti-virus for that long?

Helpful?

You first outright declined to run Windows in safe mode, and now you're saying you were running Windows in safe mode for more than 36 hours? You'd need to clarify what you were doing, and what the result was. As a reminder, nobody else than you can see what happens on your screen. And you were not asked to turn off your anti-virus software for longer periods of time.

Helpful?

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