This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

On Firefox I get The requested URL could not be retrieved On Internet explorer it works What is wrong?

  • 1 பதிலளி
  • 62 இந்த பிரச்னைகள் உள்ளது
  • 4 views
  • Last reply by AlleyKat

AnonymousUser
AnonymousUser
more options

ERROR The requested URL could not be retrieved

While trying to retrieve the URL: http://www.google.com.au/

The following error was encountered: 

   * Unable to forward this request at this time.

This request could not be forwarded to the origin server or to any parent caches. The most likely cause for this error is that: 

   * The cache administrator does not allow this cache to make direct connections to origin servers, and
   * All configured parent caches are currently unreachable.

Your cache administrator is webmaster. Generated Tue, 08 Jun 2010 03:40:48 GMT by proxy.syd.connect.com.au (squid/2.7.STABLE5)

ERROR The requested URL could not be retrieved While trying to retrieve the URL: http://www.google.com.au/ The following error was encountered: * Unable to forward this request at this time. This request could not be forwarded to the origin server or to any parent caches. The most likely cause for this error is that: * The cache administrator does not allow this cache to make direct connections to origin servers, and * All configured parent caches are currently unreachable. Your cache administrator is webmaster. Generated Tue, 08 Jun 2010 03:40:48 GMT by proxy.syd.connect.com.au (squid/2.7.STABLE5)

All Replies (1)

AlleyKat
AlleyKat
more options

It could be a firewall or other security software blocking the access for Firefox - if you use the default Windows Firewall in XP, you can find help in article How to let Firefox use the internet on your Windows computer.

If you use a 3rd party security program, you could look for help with configuration in our KB articles (use yellow Search box on right side of this page - search on provider, like Norton, AVG, F-Secure), or post the name here and we'll help you find relevant link(s).

If the problem persists, this article might also help you solve it: Websites don't load - troubleshoot and fix error messages (comprehensive article with solutions and links to other articles).


When you get online, I would recommend updating Firefox. The latest version is Firefox 3.6.3. You can get it from getfirefox.com and install it over your current version. Also see article Update Firefox to the latest release for info.


Please let us know how above works out, and if we can be of further assistance. Detailed feedback is appreciated and helps us to help you better, plus enables us to better help more users with similar problems.