This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

had power failure during 3.6.9 update (from .8) will not resume cannot delete and restart

  • 1 பதிலளி
  • 6 இந்த பிரச்னைகள் உள்ளது
  • 1 view
  • Last reply by TonyE

rdmauney
rdmauney
more options

Started as an auto update on thursday. it is now friday i am being prompted to resume update download. download screen is locked and will not get rid of what is already downloaded. should i just delete the downloaded portion of the 3.6.9 .exe file. it has not been attempted to install as of yet. just cannot finish the download and cannot force the download to go away and start over,

Started as an auto update on thursday. it is now friday i am being prompted to resume update download. download screen is locked and will not get rid of what is already downloaded. should i just delete the downloaded portion of the 3.6.9 .exe file. it has not been attempted to install as of yet. just cannot finish the download and cannot force the download to go away and start over,

All Replies (1)

TonyE
TonyE
  • Moderator
more options

See http://kb.mozillazine.org/Software_Update

In particular the section on "Software Update not working properly", I would start with the part about manually resetting the Software Update feature by deleting the files and folders that it mentions.