This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

no longer able to open emails in Hotmail (using latest v of Firefox), but works fine in IE; I tried all the obvious things.

  • 2 பதிலளிப்புகள்
  • 2 இந்த பிரச்னைகள் உள்ளது
  • 8 views
  • Last reply by andrewcr

andrewcr
andrewcr
more options

can access my hotmail account page OK but nothing responds after that. As I say, all OK in IE.

can access my hotmail account page OK but nothing responds after that. As I say, all OK in IE.

All Replies (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Clear the cache and the cookies from sites that cause problems.

  • "Clear the Cache": Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"
  • "Remove the Cookies" from sites causing problems: Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the add-ons is causing the problem (switch to the DEFAULT theme: Tools > Add-ons > Themes).

  • Don't make any changes on the Safe mode start window.

See:

andrewcr
andrewcr கேள்வியின் உரிமையாளர்
more options

i hear that the problem was with hotmail which had just updated its site: their testing showed that it worked with Mozilla but had (understandably) not taken into account the Flashblock (or advert) add-on with which it was incompatible. In any case, all works fine again now (so it was either hotmail or firefox that fixed it). (clearing out all cookies was among the more 'obvious things' that I had tried.) Nice that you took the time to respond! Thanks.