This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

What happened to the padlock showing my ordering info on a website is secure?

  • 1 பதிலளி
  • 5 இந்த பிரச்னைகள் உள்ளது
  • 6 views
  • Last reply by TonyE

I used to see a padlock in the bottom right-hand corner of my screen whenever I was on a secured website, i.e. amazon.com, placing an order. The padlock would appear when it was time to enter credit card info, etc. I recently installed the latest version of Firefox, and today I ordered something from a website I visit occasionally but I didn't see the padlock indicating that I was on a secure page. I went to amazon.com to check it out there, and encountered the same thing. Is there another indicator showing the info I'm entering is secure, and I am just missing it? My husband is already nervous about ordering stuff online. I need to know my info is secure when I order online. Thanks for the help.

I used to see a padlock in the bottom right-hand corner of my screen whenever I was on a secured website, i.e. amazon.com, placing an order. The padlock would appear when it was time to enter credit card info, etc. I recently installed the latest version of Firefox, and today I ordered something from a website I visit occasionally but I didn't see the padlock indicating that I was on a secure page. I went to amazon.com to check it out there, and encountered the same thing. Is there another indicator showing the info I'm entering is secure, and I am just missing it? My husband is already nervous about ordering stuff online. I need to know my info is secure when I order online. Thanks for the help.

All Replies (1)

The padlock has been replaced by the site identity button, for details on using it see https://support.mozilla.com/kb/Site+Identity+Button

If you want to add a padlock icon to the location bar, you can use the Padlock add-on - https://addons.mozilla.org/firefox/addon/padlock-icon/