This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

since updating to version 5 I cannot access my TalkTalk e-mail

  • 2 பதிலளிப்புகள்
  • 5 இந்த பிரச்னைகள் உள்ளது
  • 2 views
  • Last reply by suerica

suerica
suerica
more options

Yesterday I updated to Version 5 of Firefox. Since then I cannot access my e-mails - getting an 'undefined new mail' message. Can access if I use Internet Explorer. Have contacted TalkTalk and they advise to download Firefox but as that seems to be the problem there doesn't seemt to be much point in redoing that.

Yesterday I updated to Version 5 of Firefox. Since then I cannot access my e-mails - getting an 'undefined new mail' message. Can access if I use Internet Explorer. Have contacted TalkTalk and they advise to download Firefox but as that seems to be the problem there doesn't seemt to be much point in redoing that.

All Replies (2)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
more options

Apparently TalkTalk mail will work with Firefox 4 and Firefox 5 if you set the browser to lie to TalkTalk mail by saying that you are still using version 3.6.

You can find the instructions for that in a post on the TalkTalk forums: Firefox 4 & TalkTalk webmail - Forums.

Note: when you open about:config the first time, it will display a warning message that you should be careful with the changes you make. That's definitely good to bear in mind.

Does it work?

suerica
suerica கேள்வியின் உரிமையாளர்
more options

Thanks but too complicated for me! Think I will change to Google or even back to Explorer as they seemt to work. Pity as I liked Firefox.