This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

when I tried to reload the older version of FF that suits my computer it reloaded with the same toolbar from "MyPoints" which was causing the problem, and FF still doesn't load?

  • 2 பதிலளிப்புகள்
  • 1 இந்த பிரச்சனை உள்ளது
  • 3 views
  • Last reply by the-edmeister

I tried to download the older version of Firefox which will work w/ my Mac OS 10.4.11 sys, but the pesky MyPoints toolbar came with it. Why? So Firefox still doesn't load. It's stuck about 3/4 of the blue bar.

I tried to download the older version of Firefox which will work w/ my Mac OS 10.4.11 sys, but the pesky MyPoints toolbar came with it. Why? So Firefox still doesn't load. It's stuck about 3/4 of the blue bar.

All Replies (2)

Be sure to download Firefox from the Mozilla server.

You are unfortunately out of luck with an Intel Mac and OS X 10.4.11 Best would be to update to OS X 10.5 or later if you want to use Firefox 4 and later versions (current is 6.0.2).

cor-el மூலமாக திருத்தப்பட்டது

Reloading an older version of Firefox doesn't get rid add-ons that you have installed. You need to uninstall that My Points toolbar add-on. Try using the Firefox SafeMode to uninstall it.

http://support.mozilla.com/en-US/kb/Safe+Mode